Traffic Operations Coordinator
2 weeks ago
Location: Phoenix, AZ
Job Type: Full-time
Job Number: E-01
Division: Highway Patrol Division
Summary Statement
This role is classified as uncovered; the individual will serve at the discretion of the Director of the Department of Public Safety. This recruitment may close without notice.
Under supervision, this position involves working in a structured environment to oversee and coordinate traffic operations. Collaborates with State Troopers, Operational Communications, Arizona Department of Transportation (ADOT) personnel, and other public safety organizations to monitor and manage traffic conditions and assist in the management of traffic incidents.
Key Responsibilities (not intended to be exhaustive)
1. Monitor ADOT surveillance systems to relay information updates to Operational Communications, Duty Office, State Troopers, and the command hierarchy.
2. Coordinate emergency services and tow truck operations to minimize roadway and incident clearance times, thereby reducing secondary incidents and collisions.
3. Oversee the DPS computer-aided dispatch (CAD) system to provide updates on incident locations, specifics, and activities.
4. Provide guidance and coordination of Traffic Incident Management protocols and training materials.
5. Utilize the appropriate information systems to document and report on critical performance metrics related to incident response times, clearance durations, time off highway, and secondary incidents/collisions.
Knowledge, Skills, and Abilities Required
KNOWLEDGE OF:
1. Law enforcement methods, practices, and procedures.
2. DPS regulations and guidelines.
3. Traffic Incident Management protocols and procedures.
4. General instructional techniques, classroom management, adult education, and authentic assessment methods.
SKILL IN:
1. Operating and utilizing the Department's current CAD system and electronic incident/citation/reporting software.
2. Proficiency in Microsoft Word, Excel, PowerPoint, and Teams.
3. Coordinating complex traffic incident responses.
4. Composing detailed reports and after-action reviews/briefs.
5. Teaching and instructing public safety and/or highway safety courses.
ABILITY TO:
1. Effectively coordinate complex and dynamic traffic incidents and collisions.
2. Operate within a multi-agency environment.
3. Prepare clear, accurate, and grammatically correct written reports.
4. Analyze situations or information and adopt swift, effective, and reasonable courses of action.
5. Maintain composure and perform effectively under high-stress conditions.
6. Treat individuals with courtesy and respect while fulfilling the Department's mission.
7. Read and comprehend complex written information.
8. Observe and recall details accurately.
9. Work independently.
10. Establish and maintain cooperative working relationships with those encountered in the course of work.
11. Be available to work any hours, including weekends, holidays, rotating shifts, call-outs, and overtime.
12. Perform basic mathematical and statistical calculations.
13. Communicate clearly and concisely, both orally and in writing.
14. Operate a computer to input and retrieve information.
Minimum Qualifications
Three years of law enforcement experience as an Arizona POST certified peace officer or as a police communications dispatcher. Must possess and maintain a valid Arizona driver license.
WORKING CONDITIONS:
Office environment. Availability to work irregular hours and/or respond to emergency staffing call-outs on a 24-hour basis.
FLSA STATUS: NON-EXEMPT
Must pass a background investigation.
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