Traffic Incident Management Coordinator

7 days ago


Phoenix, Arizona, United States Arizona Department of Public Safety Full time
Job Summary

This position is responsible for monitoring and coordinating traffic operations in a structured environment. The incumbent will work with various stakeholders, including State Troopers, Operational Communications, and Arizona Department of Transportation personnel, to monitor and manage traffic conditions and assist with incident management.

Key Responsibilities
  • Monitor ADOT cameras to provide information updates to Operational Communications, Duty Office, State Troopers, and the chain-of-command.
  • Coordinate emergency services and tow truck responses to minimize roadway and incident clearance times and reduce secondary incidents/collisions.
  • Monitor the DPS computer aided dispatch (CAD) system to provide updates on incident locations, details, and activities.
  • Provide instruction and coordination of Traffic Incident Management protocols and curricula.
  • Use the appropriate information system to store and report information concerning critical performance measures related to incident response times, clearance times, time off highway, and secondary incidents/collisions.
Requirements
  • Three years of law enforcement experience as an Arizona POST certified peace officer or a police communications dispatcher.
  • Valid Arizona driver license.
  • Ability to work irregular hours and/or respond to emergency staffing call-outs on a 24-hour basis.
Working Conditions

Office setting with availability to work irregular hours and/or respond to emergency staffing call-outs on a 24-hour basis.



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