Front Desk Coordinator

6 days ago

Burlington, Vermont, United States The Converse Home Full time
Job Summary

The Converse Home is seeking a dedicated and compassionate Full-Time Receptionist to join our team. As a key member of our front desk team, you will play a vital role in providing exceptional customer service and support to our residents, visitors, and staff.

Key Responsibilities:
  • Phone Management: Answer and redirect incoming calls to the appropriate departments in a timely and efficient manner.
  • Customer Service: Greet and assist visitors, maintain a welcoming presence in the lobby, and engage politely with residents.
  • Document Preparation: Assist various departments with preparing correspondence, forms, and photocopying as needed.
  • List and Log Management: Maintain and update resident lists, emergency phone trees, and other important records. Distribute them to relevant departments.
  • Resident Assistance: Provide residents with information about appointments, newspapers, mail, etc., and redirect them to the appropriate staff when necessary.
  • Calendar and Schedule Maintenance: Assist in managing the appointment calendar and transportation schedule using Outlook.
  • Resident Petty Cash Management: Assist the Business Office Director in maintaining resident petty cash accounts.
  • Safety and Security: Monitor residents at risk for wandering, track walker locations using air tags, and ensure the safe operation of the front door.
  • Chart Assembly: Prepare health charts and room labels for new residents or as requested.
  • Mail and Supply Management: Process incoming mail and monitor office supply inventory, making purchases on a weekly schedule or as needed.
  • Common Room Scheduling: Manage the appointment book for the use of common rooms for meetings and activities.
  • Lobby Cleanliness: Ensure the lobby and foyer are clean and welcoming.
  • Emergency Response: Notify the appropriate department or nurse in the event of a resident emergency or distress.
  • Doctor's Orders: Fax Doctor's orders for signatures and ensure they are returned within 15 days.
Qualifications:
  • Passion for Elder Care: A desire to work with the elderly, respecting their privacy, dignity, choice, independence, and individuality.
  • Team Player: Ability to work well with others and function effectively as part of a team.
  • Customer Service Excellence: Cheerful demeanor and excellent customer service skills.
  • Experience Preferred: Previous experience working with elders or individuals with memory loss is preferred.
  • Computer Skills: Proficiency in computer programs such as Word, Excel, Outlook, and internet search engines. Excellent overall computer skills.
  • Problem Solving: Ability to follow tasks to completion, including solving problems along the way.
  • Dependability: Reliable and consistent in performing duties.
  • Physical Requirements: Able to regularly lift up to 20 pounds and sit for long periods.
Education and Experience:
  • Relevant Experience: Relevant experience in a similar role is preferred but not required. Training will be provided for the right candidate.

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