Clinical Administrative Assistant

6 days ago

Burlington, Vermont, United States Cortica Full time
About the Role

Cortica is seeking a highly skilled and detail-oriented Medical Administrative Assistant to join our team. As a key member of our clinical staff, you will play a vital role in ensuring the smooth operation of our medical practice.

Key Responsibilities
  • Front Desk Operations: Assist with the check-in process for in-person and telehealth patients, ensuring a seamless and efficient experience.
  • Administrative Support: Serve as the primary assistant to our physicians and nurse practitioners, providing chart preparation and between-visit support.
  • Patient Education: Provide neuromodulation education and support to patients in accordance with Cortica's standardized operating procedures.
  • Clinical Coordination: Order and track labs, genetic tests, and imaging, as well as intuit and anticipate the needs of medical staff.
  • Clerical Procedures: Perform a wide variety of clerical procedures that require independent judgment, ingenuity, and initiative.
  • Communication: Understand the lines of communication, handle communications properly, and be dependable and collaborative.
  • Liaison Services: Act as a liaison between the patient and billing department, and to enhance account receivables, resolve outstanding issues and/or patient concerns.
  • Scheduling: Work with staff and understand appropriate scheduling process, willing to learn procedures/patient preps.
  • Prescription Management: Call in prescriptions, and process prescription denials.
  • Record Management: Create new patient records, upload documents, and maintain accuracy in EMR with physical records.
  • EEG Referrals: Coordinate EEG referrals.
  • Presentations: Prepare items for presentations as needed by the medical team.
  • Special Projects: Help with special projects and last-minute urgent assignments from leadership.
  • Forms and Follow-up: Complete forms for patients, email patient appointment follow-up.
  • Spreadsheets: Coordinate medical scheduling, SDRC scheduling, and maintain appropriate spreadsheets.
  • Administrative Matters: Apply company policies and procedures and coordinate administrative matters with colleagues in all offices in a diligent and professional manner.
  • Cross-Training: Cross train with other roles to ensure coverage.
Requirements
  • Problem-Solving: Have a high cognition for problem solving with a strong sense of preparation and maintaining a constant state of readiness.
  • Experience: Have 2-years of Medical Assistant experience in a patient-facing pediatrics or family Practice setting.

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