Healthcare Access Coordinator

2 weeks ago


South Burlington, Vermont, United States The University of Vermont Health Network Full time
Position is remote eligible. All necessary computer equipment will be supplied to the employee. Applicants must ensure they have a private and secure workspace.

A high-speed broadband internet connection is essential, and the employee will be responsible for the monthly service fee. Candidates are expected to work during Eastern Standard Time hours.

Are you eager to make a meaningful impact in your daily work? Do you aspire to motivate others? Do you thrive in a dynamic environment? Are you focused on customer satisfaction and enjoy a lively workplace? If you answered yes to these questions, we have an excellent opportunity for you.

The primary responsibilities include scheduling appointments and managing a high volume of calls across various clinics. The Healthcare Access Coordinator will respond to incoming calls for multiple departments, delivering front-line customer service to patients, healthcare providers, and staff. The incumbent will prioritize patient inquiries and provide appropriate guidance. This role necessitates the ability to communicate clearly, effectively, and competently while offering friendly and approachable service to ensure a positive experience.

EDUCATION:
High School diploma or

GED

EXPERIENCE:
Proven customer service experience in a medical, fast-paced retail, or other business settings. Experience in a healthcare call center with a focus on SCHEDULING IN A MEDICAL OFFICE IS STRONGLY PREFERRED. Familiarity with EPIC software is also preferred.

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