Housekeeping Operations Manager
6 days ago
We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Opal Grand Resort. As a key member of our facilities management team, you will be responsible for overseeing the daily operations of our housekeeping department, ensuring that our guests receive exceptional service and that our facilities are maintained to the highest standards.
Key Responsibilities- Supervise Housekeeping Staff: Lead and manage a team of housekeeping staff, providing guidance and support to ensure that all housekeeping duties are completed to a high standard.
- Manage Laundry Operations: Supervise the duties and tasks of our laundry staff, ensuring that all laundry is processed efficiently and effectively.
- Inventory Management: Stock and maintain supply rooms, ordering supplies as needed to ensure that our housekeeping team has everything they need to perform their duties.
- Guest Relations: Receive, process, and handle guest complaints in regard to housekeeping services, ensuring that all issues are resolved promptly and to the satisfaction of our guests.
- Room Maintenance: Ensure that all rooms are kept clean and free from hazards, maintaining a high level of cleanliness and presentation at all times.
- Common Area Maintenance: Ensure that all common areas are kept clean and free from hazards, maintaining a high level of cleanliness and presentation at all times.
- Staff Management: Organize and manage all staff during the day, hosting daily meetings with housekeeping staff to ensure that everyone is aware of their tasks and responsibilities.
- Guest Service: Assist guests with questions and basic requests, providing a high level of customer service at all times.
- Training and Development: Train new housekeepers and support staff, ensuring that they have the skills and knowledge they need to perform their duties effectively.
- Reporting and Communication: Meet with company officials regularly to provide progress reports and address any issues that may arise.
- Education: High School Diploma or equivalent preferred but not required.
- Experience: Previous experience in housekeeping supervision required.
- Skills: Exceptional interpersonal skills, excellent written and verbal communication, good time management and organizational skills, conflict resolution experience, patience, and good listening skills.
- Health Insurance: Comprehensive health insurance package.
- Dental Insurance: Comprehensive dental insurance package.
- Vision Insurance: Comprehensive vision insurance package.
- Life Insurance: Comprehensive life insurance package.
- 401(k): Employer-matched 401(k) retirement plan.
- Complimentary Associate Parking: Complimentary parking for all associates.
- Complimentary Meal: Complimentary meal for every shift worked.
- Employer Provided Uniforms: Employer-provided uniforms for all associates.
- Discounts: 25% discount in resort outlets, hotel discounts with OPL, friends and family discount.
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