Housekeeping Quality Manager

7 days ago


Miami Beach, Florida, United States Loews Hotels Full time
Job Summary

We are seeking a highly skilled Housekeeping Quality Manager to join our team at Loews Hotels. The successful candidate will be responsible for ensuring the highest standards of housekeeping quality and service across our properties.

Key Responsibilities
  • Recruitment and Training
    • Assist in the recruitment and hiring of Guest Room Attendants (GRAs) based on established standards
    • Develop and implement standardized training materials for GRAs
    • Design and deliver effective new hire orientation programs for GRAs
    • Create introductory period schedules for new GRAs
    • Schedule and monitor training periods with Star Trainers
  • Quality Assurance
    • Develop and implement quality assurance programs to ensure consistency of housekeeping product and service
    • Conduct regular audits and inspections of rooms and GRA performance
    • Monitor and report any variances in housekeeping standards
  • Training and Development
    • Develop and deliver training programs for GRAs, including hourly, supervisory, and management training
    • Conduct monthly departmental meetings with housekeeping Star Trainers and Managers
    • Attend housekeeping management meetings
  • Compliance and Safety
    • Oversee and conduct compliance training in accordance with applicable state and federal regulations
    • Develop and implement safety incentive programs
  • Reporting and Administration
    • Generate and distribute monthly training reports
    • Coordinate the housekeeping Star Trainer program
Requirements
  • Education and Experience
    • Associate's degree in a related field or 5+ years of experience in housekeeping or training management
    • Minimum 3 years of experience as a Housekeeping or Training Manager in a similar operation or equivalent experience
  • Skills and Abilities
    • Professional presentation skills
    • Thorough working knowledge of hotel operations, AAA, and housekeeping standards
    • Excellent communication and organizational skills
    • Able to work a flexible schedule, including weekends and holidays
Preferred Qualifications
  • Experience and Education
    • 5 or more years of experience in training and/or the housekeeping function
    • Experience with AAA service standards
  • Language Skills
    • Bi-lingual (Spanish/Creole)


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