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Housekeeping Operations Manager

2 months ago

Miami Beach, Florida, United States Vensure Employer Services Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Vensure Employer Services. As a key member of our housekeeping team, you will be responsible for ensuring the highest levels of cleanliness and guest satisfaction are maintained.

Key Responsibilities
  • Supervise and Direct Housekeeping Activities: Provide supervision and direction for all housekeeping activities to ensure the highest levels of cleanliness and guest satisfaction are maintained.
  • Maintain Cleanliness and Sanitation: Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Anticipate Guest Needs: Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • Resolve Guest Complaints: Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and Control Expenses: Monitor expenses (laundry, guest supplies, cleaning supplies, labor) and track actuals against budget.
  • Assign Work Duties: Assign work duties to staff and conduct pre-shift meetings to review all information pertinent to the day's business.
  • Conduct Training and Development: Conduct daily training programs on required job functions and department orientation with new hires.
  • Provide Feedback and Counseling: Provide feedback to staff on their performance and handle disciplinary problems and counsel employees.
  • Foster a Positive Work Environment: Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Requirements
  • Education: High school graduate or equivalent vocational training certificate.
  • Experience: 2 years previous supervisory experience in housekeeping, preferably in a similar style resort.
  • Language: Fluency in English, both verbal and non-verbal.
  • Computer Skills: Basic arithmetic and ability to input and access information in the resort's property management system.
  • Desirable Qualifications: College degree or certification, fluency in a second language, certification in CPR, previous managerial experience, and previous guest relations training.