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Assistant Housekeeping Manager

2 months ago

Palm Beach, Florida, United States LR Palm House LLC Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Housekeeping Manager to join our team at LR Palm House LLC. As a key member of our housekeeping department, you will play a vital role in ensuring the highest standards of cleanliness and service are maintained throughout our facilities.

Key Responsibilities
  1. Operational Support
  • Assist the Housekeeping Manager in planning, organizing, and supervising daily housekeeping operations to ensure seamless execution and maximum efficiency.
  • Conduct regular inspections of guest rooms, public areas, and service areas to guarantee adherence to quality standards and identify areas for improvement.
  • Collaborate with the Housekeeping Manager to develop and implement effective cleaning schedules, protocols, and procedures to meet the needs of our guests.
Team Supervision
  • Supervise and coordinate the activities of housekeeping staff, including room attendants, housemen, and supervisors, to ensure optimal performance and productivity.
  • Provide ongoing training and support to housekeeping staff to enhance their skills and knowledge, and promote a culture of excellence and continuous improvement.
  • Schedule shifts and manage staffing levels to ensure adequate coverage and efficiency, while minimizing labor costs and maximizing guest satisfaction.
Guest Service
  • Address and resolve guest complaints and requests related to housekeeping in a timely, professional, and courteous manner, ensuring that every guest feels valued and satisfied.
  • Ensure that special requests and preferences are handled promptly and to the guests' satisfaction, and that all guest interactions are conducted with a high level of professionalism and courtesy.
  • Monitor guest feedback and work with the Housekeeping Manager to implement improvements and enhancements to our housekeeping services.
Inventory and Supplies Management
  • Monitor inventory levels of cleaning supplies, linens, and equipment, and order and replenish as needed to maintain optimal stock levels and minimize waste.
  • Ensure proper storage and handling of cleaning chemicals and supplies, and maintain accurate records of inventory and usage.
  • Conduct regular audits of inventory to manage costs and reduce waste, and identify opportunities for cost savings and process improvements.
Health and Safety Compliance
  • Ensure compliance with health and safety regulations, including proper use and storage of cleaning chemicals, and maintain accurate records of training and certification.
  • Conduct safety training and enforce safety protocols to prevent accidents and injuries, and promote a culture of safety and well-being among housekeeping staff.
  • Implement and oversee procedures for maintaining a safe and sanitary work environment, and ensure that all housekeeping staff are aware of and comply with these procedures.
Administrative Duties
  • Assist in preparing reports on housekeeping operations, including staff performance, inventory usage, and maintenance issues, to provide valuable insights and recommendations for improvement.
  • Maintain accurate records of room status, lost and found items, and any housekeeping-related incidents, and provide timely and accurate information to management and staff as needed.
  • Help manage departmental budgets and control expenses, and identify opportunities for cost savings and process improvements.
Maintenance Coordination
  • Report and follow up on maintenance issues and repairs needed in guest rooms and public areas, and collaborate with the maintenance department to ensure timely resolution of issues.
  • Coordinate with the maintenance department to ensure that all maintenance requests are addressed promptly and efficiently, and that all maintenance work is completed to the highest standards of quality and safety.
Qualifications
  • Previous experience in a housekeeping or cleaning role, with at least 4 years in a supervisory or assistant management position preferred.
  • Strong leadership and team management skills, with the ability to motivate and inspire housekeeping staff to deliver exceptional results.
  • Excellent organizational and time management abilities, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Good communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
  • Knowledge of cleaning procedures, products, and equipment, and the ability to maintain accurate records of inventory and usage.
  • Ability to handle multiple tasks and work efficiently under pressure, while maintaining a high level of professionalism and courtesy at all times.
Education and Experience
  • High school diploma or equivalent; a degree in Hospitality Management or related field is a plus.
  • Experience with housekeeping management software and systems is desirable.
Specific Job Knowledge, Skills and Ability
  • Strong leadership and team-building skills, with the ability to motivate and inspire housekeeping staff to deliver exceptional results.
  • Excellent organizational and time-management abilities, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Attention to detail and commitment to maintaining high cleanliness standards, with the ability to identify areas for improvement and implement changes as needed.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment, while maintaining a high level of professionalism and courtesy at all times.
  • Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
  • Proficiency in housekeeping operations, including cleaning techniques, laundry management, and inventory control.
  • Knowledge of health and safety regulations and procedures, and the ability to maintain accurate records of training and certification.
Licenses or Certificates
  • Ability to obtain any government required licenses or certificates.
Grooming
  • All employees must maintain a neat, clean and well-groomed appearance (Specific standards are available).