Front Desk Supervisor

3 weeks ago


Columbus, Ohio, United States Crescent Services Full time

Empower Guest Satisfaction

At Crescent Hotels & Resorts, we strive to create exceptional experiences for our guests. As our Front Desk Supervisor, you will be a champion of empowerment and guest satisfaction at our AAA Four Diamond accredited property. You will build morale with your team and engage them with service recovery using Hilton's methods to make it right every time. You will be a liaison between the front desk and other departments, ensuring seamless communication and a high level of service delivery.

What You Will Do

• Provide outstanding customer service interactions and ensure that every guest feels valued and respected.

• Work alongside a team to achieve top-notch service and address conflicts when they arise, making it right for our guests every time.

• Utilize your keen eye for detail to ensure that every guest experience from check-in to check-out is exceptional.

Why Crescent?

We are dedicated to creating a great place to work where associates at all levels of our organization are respected for their differences. We strive to create an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a fair and inclusive hiring process and equal employment opportunities for all applicants.


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