Front Desk Representative
4 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites Columbus, OH. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling check-in and check-out procedures, and ensuring a smooth and efficient front desk operation.
Key Responsibilities
• Greet guests and perform check-in/out procedures in a friendly and professional manner
• Follow all cash and credit card procedures required by hotel and brand standard
• Check house count to determine the rooms available for the day
• Review credit limit exception report and obtain additional approval if necessary
• Check expected departures for today and clear checkouts or extend stays after check-out time
• Update housekeeping room status when received from housekeeping
• Balance departments from daily activity report at the end of shift
• Perform cashier shift change when cash is in balance
• Explain hotel promotional items to guests and provide them upon request
• Mention hotel amenities to guests during lags in phone or in-person conversations
• Respond promptly to guests' inquiries or complaints and offer alternate solutions if necessary
• Demonstrate commitment to servicing guests by being hospitable and accommodating
• Document any guest accidents by completing the accident report form
Requirements
• High school diploma or GED preferred
• One year hospitality experience required
• Customer service experience required
• Experience handling cash and credit card procedures
• Attention to detail
• Knowledge of hotel layout, amenities, and procedures
• Knowledge of local geographic area, businesses, and services
What We Offer
• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for exceptional performance
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