Front Desk Associate

2 weeks ago


Columbus, Ohio, United States Aloft OSU Full time
Front Desk Clerk Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Aloft OSU. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of accuracy and attention to detail.

Key Responsibilities:
  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Process guest transactions, including check-ins, check-outs, and room assignments.
  • Manage front office operations, including maintaining accurate records, handling guest complaints, and ensuring a clean and organized work environment.
  • Collaborate with the front office team to achieve revenue goals, maximize occupancy, and exceed guest satisfaction.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
Requirements:
  • High school diploma or equivalent required; customer service experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

We offer a competitive hourly wage of $15-$17, a comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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