Front Desk Associate
4 weeks ago
Job Summary: We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Aloft OSU. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless experience for our guests.
Key Responsibilities:
- Assist in maximizing revenue goals through upselling and cross-selling opportunities;
- Coordinate daily arrivals and departures, including special requests;
- Follow hotel cash handling procedures;
- Maintain a clean and organized front office environment;
- Seek feedback from guests to ensure high levels of satisfaction and resolve any issues that may arise;
- Respond to and direct emergency situations and security issues to management immediately;
- Report any health, safety, or hazard issues to management;
- Ensure compliance with hotel and brand standards;
- Work closely with the sales team to capitalize on revenue opportunities;
- Have a good understanding of the Property Management System (PMS);
- Be willing to work any shift and fill in when other associates are unable to work;
- Send a daily end-of-shift report to management;
- Embody the mission, values, and vision of Aloft OSU.
Requirements:
- Customer service experience or hotel front desk experience preferred;
- Excellent interpersonal and communication skills;
- Proficiency in English language for understanding business letters, memos, customer interactions, presentations, and employee direction;
- Ability to work in a fast-paced environment and adapt to changing situations;
- Strong problem-solving skills and ability to think critically;
- Ability to maintain confidentiality and handle sensitive information;
- Willingness to learn and take on new challenges;
- Ability to work independently and as part of a team;
- High school diploma or equivalent required;
- Language Skills: Excellent interpersonal/communication and customer service skills. Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc.
Compensation: $15-$17 per hour
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