Front Desk Operations Manager

4 days ago

Columbus, Ohio, United States Doubletree Columbus Full time
Front Desk Supervisor Opportunity at DoubleTree Columbus

DoubleTree Columbus is seeking a highly motivated and customer-focused Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hotel team, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services. Your strong leadership skills and passion for hospitality will inspire and empower our front desk team to provide memorable stays for our valued guests.

Key Responsibilities:
  • Supervise front desk operations to ensure smooth and efficient guest check-in and check-out processes
  • Lead and motivate the front desk team to provide exceptional customer service and create memorable guest experiences
  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members to ensure they have the necessary skills and knowledge to excel in their roles
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area to ensure a positive and welcoming environment for guests
Qualifications:
  • Prior cash handling experience is necessary for this role
  • High School graduate or G.E.D. equivalent is required
  • Ability to communicate effectively with the public and other team members is essential
  • Read, write, and speak English fluently is a must
  • Six months of front desk experience is preferred
  • Strong computer skills are necessary for this role
  • Flexible schedule including nights and weekends is required
Benefits:

Davidson Hospitality Group offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Some of the benefits include:

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

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