Front Desk Representative

1 month ago


Columbus, Ohio, United States Shaner Hotel Group Full time
Job Title: Front Desk Agent

At Shaner Hotel Group, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites by Hilton. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.

Responsibilities:
  • Provide exceptional guest service, including check-in and check-out, to ensure a seamless and enjoyable experience.
  • Process all payments and handle guest complaints in a professional and courteous manner.
  • Generate and distribute daily reports to designated departments and personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Perform other duties as assigned by management.
Qualifications:
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to communicate effectively with guests, management, and co-workers.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a team player with a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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