Front Desk Team Lead

16 hours ago


Columbus, Ohio, United States Crescent Hotels & Resorts Full time

We are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do. We understand the importance of delivering exceptional guest experiences and providing a warm and welcoming atmosphere for all our guests. At Crescent Hotels & Resorts, we are committed to excellence in every aspect of our operations, from the moment our guests arrive to the moment they depart. We are seeking a highly motivated and experienced professional to join our team as a Front Desk Supervisor. This role will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring that our guests have a memorable and enjoyable stay with us. If you are a people person with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Provide exceptional guest service and ensure that our guests have a memorable and enjoyable stay with us.

* Manage the front desk operations, including checking in and checking out guests, handling guest requests, and resolving any issues that may arise.

* Ensure that our guests are aware of all the amenities and services that we offer, and that they are able to access them easily.

* Work closely with our housekeeping and maintenance teams to ensure that our guests have a clean and comfortable room.

* Maintain accurate records and reports, including guest information, room assignments, and any issues that may arise.

* Participate in ongoing training and development to ensure that you have the skills and knowledge needed to deliver exceptional guest service.

* Collaborate with other departments to ensure that our guests have a seamless and enjoyable experience with us.

* Identify opportunities to improve our guest experience and implement changes to enhance our services.

* Maintain a safe and secure environment for our guests and staff.

* Perform other duties as required.


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