Hotel Front Desk Associate
1 day ago
At Fairfield Inn & Suites Hilliard West Columbus, we are seeking a highly skilled and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Resolve guest complaints and ensure guest satisfaction.
- Anticipate guests' needs and respond promptly to their requests.
- Maintain positive guest relations at all times.
- Process all guest check-ins and check-outs.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into the system.
- Handle overbooked or walked-in guests.
- Accept and record wake-up call requests.
- Monitor, send, and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to the in-house guest ledger report.
Requirements:
- Bachelor's Degree in Business Management, Hospitality, or a related field, or equivalent years of work experience.
- 2 Years of Marriott Hotel Experience preferred.
- Previous experience as a hotel front desk associate is required.
As a Front Desk Associate, you will be working in a fast-paced environment, handling multiple tasks simultaneously, and providing exceptional service to our guests. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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