IT Support Specialist

3 days ago


Lincoln, Nebraska, United States Excell Full time
IT Support Technician

As a key member of our team at Excell, you will play a vital role in providing exceptional IT support to our clients. With a strong focus on building personal relationships and delivering outstanding service, we are seeking a highly skilled and motivated IT Support Technician to join our team.

Key Responsibilities:
  • Provide technical support for desktops, networks, and software applications
  • Assist with the design, build, and deployment of corporate and site-specific PC images
  • Maintain support duties through an online ticket management system
  • Provide training and support for office productivity tools to enhance end-user productivity
  • Follow client-defined Standard Operating Procedures (SOPs) and work instructions
  • Act as a second-level support resource for sites without dedicated staff
Requirements:
  • High school diploma required, post-secondary education in a related field or equivalent work experience preferred
  • Minimum 2-3 years of relevant experience in IT technical support
  • General knowledge of desktop imaging software packages and TCP/IP networks
  • Excellent problem-solving and customer relationship skills
What We Offer:

We provide a comprehensive benefit package, including health insurance, 401k, basic life insurance, and paid time off. We are an equal employment opportunity employer and welcome applications from diverse candidates.



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