Customer Support Specialist

5 days ago


Lincoln, Nebraska, United States Fidelity Investments Full time
Job Description:

We are seeking a highly skilled and empathetic Customer Support Specialist to join our team at Fidelity Investments. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through phone, email, and other digital channels.

Key Responsibilities:
  • Establish rapport and show empathy with customers to make them feel valued
  • Effectively use internal resources to arrive at the right solution for the client
  • Demonstrate excellent customer service skills with perseverance to resolve issues and process transactions accurately
  • Define a problem clearly and raise concerns when necessary
  • Take initiative for acquiring expertise and knowledge to effectively resolve customer issues
  • Assist customers with professionalism while following measurable business goals
Requirements:
  • Excellent listening and empathy skills to support the challenges of our diverse customers
  • Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels
  • A "of service" attitude towards others and being a supportive teammate
  • Personal computer proficiency and ability to type 40 words per minute
  • Pro-active problem-solving skills and ability to manage challenging situations and conversations
What We Offer:

At Fidelity, you can take advantage of flexible benefits that support you through every stage of your life, empowering you to thrive professionally and personally. We offer a range of opportunities for learning and development, including tuition reimbursement programs and training opportunities.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for you.



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