Workstation Support Specialist

6 days ago


Lincoln, Nebraska, United States University of Nebraska Full time
Job Summary

This position will provide exceptional support to the university community and partnered areas through the utilization and promotion of industry-standard tools and best practices, consistent with ITS policies and standards.

Key Responsibilities
  • Assist with the deployment of new technologies and documentation of processes.
  • Track inventory and provide hardware and software support, as well as training for supported technology.
  • Collaborate with specialists throughout ITS, including networking, security, academic technology, and endpoint security, to provide industry-standard best practices and support to university departments.
  • Uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Requirements
  • Two years of post-secondary education.
  • Two years of experience with desktop and/or IT helpdesk/service desk.
  • Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardware.
  • Experience providing hardware and software support for desktops, laptops, mobile devices, and printers.
  • Experience with direct customer support.
Preferred Qualifications
  • Experience with audio/visual (AV) equipment.
  • Experience with technology research, management, procurement, and deployment.
  • Experience with managing vendor interactions.
About the University

The University of Nebraska is a major public research university committed to excellence in teaching, research, and service.



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