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Senior IT Support Specialist
2 months ago
We are seeking a highly skilled and experienced Level III Engineer/Technician to join our team at TeamLogic IT, Lincoln, NE. As a key member of our technical team, you will be responsible for providing top-notch IT support and services to our clients.
Key Responsibilities- Provide timely and effective resolution of end-user issues via telephone, web portal, and email.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate.
- Install and configure hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establish good relationships with all departments and colleagues.
- Ensure company safety and security standards are met.
- Some network and server solution design and architecture.
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS. Network+ Certifications, CCNA/CCEA/CCIA (optional).
