Senior Services Case Coordinator

2 weeks ago

Oakland, California, United States St. Mary's Center Full time

Department: Community Outreach & Services (COS)

Reports to: Community Services Manager/ Director of Programs and Impact

Status: Hourly, Non-exempt

Hours: Monday-Friday 8:30 am-5:00 pm plus some evenings/weekends as needed

Salary: $28.00-$32.00/hour depending on experience

ABOUT ST. MARY'S CENTER

St. Mary's Center is a community dedicated to hope, healing, and justice. We offer nutrition, advocacy, counseling, shelter, and social support to seniors and preschoolers in Oakland. Our organization operates transitional housing, a senior center, and preschool, while also developing permanent supportive housing as part of a comprehensive community development strategy. We take pride in our multidisciplinary team that delivers high-quality services to individuals with urgent needs.

POSITION SUMMARY

The Senior Services Case Coordinator manages a caseload of 30 seniors, providing tailored case management support both individually and in group settings to meet various health, financial, social, and housing needs. This role involves assisting clients in accessing services and coordinating care for those facing challenges in functioning or personal circumstances.

Case Management (60%)

  • Oversee a caseload of 30 enrolled clients, delivering culturally competent assessments, diagnoses, and treatment plans, along with advocacy and referrals for low-income and at-risk seniors.
  • Evaluate, plan, implement, coordinate, monitor, and assess services to address clients' health, financial, and social needs through home visits and phone consultations.
  • Provide daily office hours for drop-in services to assist seniors with light touch needs.
  • Connect clients to community resources, including health services, financial assistance, legal aid, substance use treatment, and activities at St. Mary's Center or other suitable locations.
  • Offer crisis intervention for clients experiencing acute symptoms.
  • Facilitate transitions to higher levels of care, such as Board and Care and Skilled Nursing Facilities when necessary.
  • Maintain clinical records in the agency database and County systems, adhering to mandated care standards.
  • Ensure confidentiality of patient health information in compliance with HIPAA regulations.

Collaboration (20%)
  • Promote an environment focused on harm reduction, recovery, and wellness, modeling effective de-escalation and client support strategies.
  • Maintain open communication with the Senior Housing Services team to support transitions from homelessness to stable housing and participation in community activities.
  • Work with the Community Services Manager to provide educational, recreational, and social events that foster companionship and community among seniors.
  • Represent the agency at relevant meetings and build relationships with partner organizations to adopt best practices and enhance service access.

Documentation (20%)
  • Ensure accurate and timely clinical documentation in line with agency, regulatory, and ethical standards.
  • Complete progress notes, treatment plans, and discharge summaries in both internal and external databases.
  • Comply with HIPAA regulations and confidentiality standards.
  • Participate in required training and compliance activities.

Skills and Qualifications
  • Understanding of age-specific human development theories, social work practices, and applicable community resources for seniors.
  • Knowledge of mandated reporting laws and legal rights.
  • Familiarity with supportive housing strategies that promote retention and stability.
  • Awareness of clinical practices such as trauma-informed care and motivational interviewing.
  • Minimum of 3 years of experience working with individuals experiencing homelessness.
  • Ability to work collaboratively in a team environment while managing designated tasks independently.
  • TB test required; flu shot recommended.
  • Proficiency in English, with additional language skills in Cantonese, Mandarin, or Tagalog considered a plus.

GENERAL STAFF ROLES:

All employees are expected to:
  • Foster trust and cooperation among leadership and staff.
  • Adhere to policies and procedures to implement the principles of St. Mary's Center.
  • Maintain confidentiality in accordance with federal, state, and local regulations.
  • Understand and apply the mission, values, and principles of St. Mary's Center in their work responsibilities.

PHYSICAL DEMANDS
The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
  • Ability to communicate clearly and effectively with others.
  • Capability to read and compose documents with clarity.
  • Occasional lifting/moving of up to 20 pounds.
  • Proficient use of computers and telephones for business operations.
  • Ability to operate office equipment, including telephones, copiers, scanners, and fax machines.
  • Participation in meetings, whether in-person or virtual, requiring sitting, listening, and note-taking.
  • Preparation of documents and research on computer systems for extended periods.

St. Mary's Center is an Equal Employment Opportunity Employer.

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