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Associate Location Manager

2 months ago

Oakland, California, United States Catholic Funeral & Cemetery Services Full time
About the Role

Catholic Funeral & Cemetery Services is seeking a highly skilled and compassionate Associate Location Manager to support the operations and resources of our locations within a Diocese. As a key member of our team, you will be responsible for ensuring that our staff provide exceptional service to families, while meeting their needs for cemetery, cremation, and/or funeral products and services.

Key Responsibilities
  • Support the operations and resources of Catholic Funeral & Cemetery Services locations within a Diocese
  • Assume all responsibilities and duties of a Location Manager position as needed
  • Rotate to locations throughout the Diocese to learn about each location's operations and serve as an extended resource
  • Ensure staff serve families in a Family First, respectful, caring, and professional manner
  • Demonstrate CFCS' Core Values-Share the Journey, Serve with Care, and Make It Happen-in all dealings with families, staff, and internal/external contacts
Requirements
  • College degree preferred, and/or 1-2 years in sales management, customer service management, and/or other related management work experience
  • Proven record of meeting or exceeding revenue goals
  • Experience managing sales/customer service teams
  • Experience coaching individuals and motivating teams to achieve results
Preferred Qualifications
  • Knowledge of the Catholic faith, rituals, and traditions
  • Understanding of the Order of Christian Funerals
  • Able to conduct oneself with a 'Family First' approach
  • Able to prepare, forecast, and analyze budgets/financial reports
  • Capable of overseeing multiple functional areas
  • Strong interpersonal and communication skills
  • Possess excellent written and verbal skills
  • Familiar with special event planning and coordination
  • Proficient in the use of computers, software, and technology
  • Bilingual preferred