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Patient Services Coordinator

2 months ago

Oakland, California, United States Cavalier Workforce, Inc. Full time

Job Overview:

Position Title:
Patient Services Coordinator

Company:
Cavalier Workforce, Inc.

Location:
Oakland, California

Contract Duration: 3 months

Work Schedule:
Day Shift: 7am-3:30pm, Night Shift: 11pm-7am

Work Environment: 100% Onsite, 8-hour shifts, with potential for extension.

Key Responsibilities:

Customer Engagement

  • Enhances service delivery through innovative strategies.
  • Fosters a collaborative atmosphere that values diversity.
  • Takes ownership of customer service excellence.
  • Creates a respectful environment that appreciates diversity.
  • Communicates effectively and listens attentively.
  • Adapts proactively to workplace changes.
  • Embodies the organization's values and mission.
  • Recognizes customer presence and responds to their needs.
  • Applies technical skills and knowledge proficiently.
  • Goes above and beyond to meet customer expectations.
  • Exhibits professionalism and reliability.
  • Addresses issues and resolves complaints promptly.

  • Administrative Support

  • Facilitates the admission process for new patients.
  • Coordinates the admission of priority patients.
  • Prepares patient charts and name cards.
  • Handles necessary patient documentation.

  • Manages discharge and transfer processes.

  • Photocopies essential documents for patient transfers.
  • Completes discharge documentation accurately.
  • Notifies relevant departments regarding patient status.
  • Returns completed charts to nursing staff as required.
  • Distributes documents to appropriate departments.

  • Reception Duties

  • Answers calls promptly and courteously; directs calls as needed.
  • Utilizes intercom systems for effective communication.
  • Responds to emergencies by contacting appropriate personnel.
  • Maintains readily accessible unit reference materials.
  • Greets visitors according to unit policies.
  • Informs visitors about visitation guidelines.
Qualifications:

Experience:

0 - 6 months of relevant experience required.

  • 12 months of experience preferred.

Skills & Competencies:
Ability to engage with the public using a customer-focused approach.
Familiarity with medical terminology.
Proficient in computer applications.
Strong verbal communication abilities.
Capability to collaborate within a team environment.
Ability to work independently, solve problems, and prioritize tasks.

Physical Demands:


Must be in good physical condition to meet the demands of an active role, including extensive walking, moderate sitting, standing, bending, and lifting.

Educational Background:

High School diploma or equivalent.
Post-secondary vocational training or specialized education preferred.