Airport Operations Manager

6 days ago


Charlotte, North Carolina, United States The Parking Spot Full time
Job Description

The Parking Spot is a leading provider of airport parking services, with a strong focus on hospitality and customer satisfaction. We are seeking a highly motivated and experienced Assistant Manager to join our team at our Charlotte facility.

Key Responsibilities:

  • Oversee the physical condition and appearance of the facility and fleet, ensuring a high level of maintenance and upkeep.
  • Monitor the performance of employees within a shift to ensure operational standards are met, and provide guidance and support as needed.
  • Train employees to perform their specific responsibilities, and develop their skills and knowledge to enhance their performance.
  • Complete assigned projects relating to operational improvements, maintenance, and shuttle repair, and implement changes to improve efficiency and effectiveness.
  • Provide exceptional customer service, responding promptly and professionally to customer inquiries and concerns.
  • Enforce all company policies and procedures, as set forth in the Employee Handbook, and ensure compliance with all applicable Federal, State, and Local regulations and requirements.
  • Perform additional duties as reasonably requested by Management, and contribute to the overall success of the facility.

Requirements:

  • Bachelor's degree (preferred) or 5+ years in a management position with direct supervisory experience.
  • Ability to work a varied and flexible schedule, including evenings, weekends, and holidays.
  • Ability to prioritize work and promptly follow directions, and to work effectively in a fast-paced environment.
  • Excellent English communication (verbal / written) and interpersonal skills, with the ability to build strong relationships with employees, customers, and stakeholders.
  • Strong analytical skills to gather and summarize data for reports, and to identify areas for improvement and implement changes.
  • Currently holds, or is able to obtain, all applicable licenses or badges as required by governing authorities to operate a commercial vehicle, including a valid driver's license, and CDL where required.
  • Must be willing to take a physical and pass as a certified Interstate driver as part of the selection process as required by airport, federal DOT and/or state regulations.


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