Airport Operations Manager

2 months ago


Charlotte, North Carolina, United States City of Charlotte Full time

Job Summary

The City of Charlotte is seeking a highly skilled and experienced professional to fill the role of Assistant Terminal Operations Manager. This position plays a critical role in ensuring the safe and efficient flow of passengers through terminal facilities, while providing an optimal customer experience.

Key Responsibilities

  • Assist in the management of personnel and programs necessary to optimize airport terminal and curbside operations.
  • Supervise and direct the work of Terminal Operations Supervisors and staff, ensuring they have the necessary training and tools to perform their duties effectively.
  • Respond to and participate in airport emergencies and irregular operations, establishing priorities and making timely decisions under stressful conditions.
  • Collaborate with Planning, Engineering, and Facilities to ensure the continuity of airport operations and federal compliance.
  • Coordinate with airport tenants, stakeholders, and the public for passenger-related activities and impacts to operations.
  • Assist in the development and management of section budget, resource requirements, and purchasing.
  • Leverage contract service providers to support operational goals and maintain desired service levels.

Requirements

  • Thorough knowledge of FARs Part 139, 77, and associated Advisory Circulars, Aviation departmental rules and regulations, and standard operating procedures.
  • Considerable knowledge of the practices and techniques used in the field of customer service, airport or airline operations, and irregular operations at an airport.
  • Skills to communicate effectively orally and in writing, efficiently manage multiple priorities and tasks, and effectively lead and motivate a diverse staff.
  • Ability to prepare and effectively maintain budgets, actively pursue and develop new ideas, methods, and procedures to meet changing situations, and establish and maintain effective working relationships with airline management, federal partners, co-workers, and the public.

Preferred Qualifications

  • Major course work in aviation, business, public administration, or related field.
  • Experience must include a minimum of three years of direct supervisory experience.
  • AAAE C.M., A.C.E.-Operations, or A.A.E., preferred.

Minimum Qualifications

  • High School Graduation or equivalent and seven years relevant work experience.
  • Associate's Degree and five years relevant work experience.
  • Bachelor's level degree and three years relevant work experience.
  • Master's level degree and one year relevant work experience.


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