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Airport Operations Coordinator
2 months ago
Job Summary
The City of Charlotte is seeking a highly skilled and experienced professional to fill the role of Airport Operations Coordinator. This position is responsible for ensuring the safe and efficient flow of passengers through the terminal facilities while maintaining an optimal customer experience at CLT.
Key Responsibilities
- Monitor and inspect terminal curbsides and facilities to identify and address any discrepancies or issues.
- Enforce rules, regulations, and customer service standards to ensure a positive experience for passengers and tenants.
- Provide exceptional customer service and relationship management to internal and external stakeholders.
- Investigate and document incidents related to general liability.
- Assist in coordinating customer service efforts during periods of irregular operations.
- Support airport tenants with passenger movement and security screening checkpoint monitoring.
- Assist with lost and found activities and airport information desk operations.
- Respond to and participate in airport emergencies and significant incidents.
- Perform other duties as assigned.
Requirements
- High School Graduate or Equivalent and three years related work experience
- Associate's Degree and one year related work experience
Working Conditions
This position requires a high level of physical ability, including visual acuity, hearing, and strength. The position spends approximately 80% of the time walking and/or standing. Must be able to stand, walk, and sit for extended periods of time. Must be able to lift items and carry up to 25 lbs. for a short distance. Must be able to push a cart with up to 50 lbs. of material. Works primarily inside but will work some outside with exposure to inclement weather.
Preferred Qualifications
Relevant experience in airline operations, airport operations, airport security operations, or equivalent. Customer service experience desired.
Equal Opportunity Employer
The City of Charlotte is an Equal Opportunity Employer.
