Branch Experience Manager
4 days ago
We are seeking a highly skilled and experienced Branch Experience Manager to join our team at Redwood Credit Union. As a key member of our leadership team, you will be responsible for driving branch performance and community engagement.
Key Responsibilities- Sales and Service
- Manage branch operations to ensure delivery of excellent service to all members, volunteers, internal employees, and service providers.
- Develop and implement strategies to increase sales and service revenue.
- Coach and develop branch staff to achieve sales and service goals.
- Establish and maintain relationships with key contacts in the community.
- Branch Administration
- Ensure ongoing staff training and development.
- Plan, coordinate, and execute regular staff meetings.
- Ensure branch staff receives and understands important organizational communication.
- Collect and analyze weekly/monthly reports to evaluate branch performance.
- Branch Operations
- Review and identify cost-effective and efficient utilization of branch resources.
- Ensure compliance with established policies and procedures.
- Safeguard member information and ensure confidentiality.
- Leadership and Management
- Excellent leadership and problem-solving skills.
- Ability to influence and motivate others.
- Ability to direct and supervise the work of others.
- Knowledge and Skills
- Thorough knowledge of modern sales management principles, practices, and techniques.
- Knowledge of business development methods and practices.
- Thorough knowledge of branch operations policies and procedures.
- Education and Experience
- A combination of education and experience equivalent to a bachelor's degree in business administration, accounting, finance, or a closely related field.
- 4+ years' experience in management of financial services, sales, or operational management.
- Compensation
- Base starting range: $109,000 to $143,000 annually, commensurate with experience.
- Benefits
- Competitive medical, dental, and vision insurance.
- Employee performance incentive plan.
- Salary advancement based on performance.
- 401(k) program with employer match.
- Time off, including competitive PTO accrual and 11 paid company holidays.
- RCU Discounts and Perks
- RCU employees are eligible for a 0.75% discount off RCU standard collateral auto loans.
- RCU employees are eligible for a 1% discount on all recreational or boat loan products.
- 2% discount off Visas and LOC Loans through RCU.
- 0% interest on garment, fitness, or home office equipment loan of up to $500.
- 100% financing for employee-purchased homes.
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