Branch Experience Manager

4 days ago


San Anselmo, California, United States Redwood Credit Union Full time
About the Role

We are seeking a highly skilled and experienced Branch Experience Manager to join our team at Redwood Credit Union. As a key member of our leadership team, you will be responsible for driving branch performance and community engagement.

Key Responsibilities
  • Sales and Service
    • Manage branch operations to ensure delivery of excellent service to all members, volunteers, internal employees, and service providers.
    • Develop and implement strategies to increase sales and service revenue.
    • Coach and develop branch staff to achieve sales and service goals.
    • Establish and maintain relationships with key contacts in the community.
  • Branch Administration
    • Ensure ongoing staff training and development.
    • Plan, coordinate, and execute regular staff meetings.
    • Ensure branch staff receives and understands important organizational communication.
    • Collect and analyze weekly/monthly reports to evaluate branch performance.
  • Branch Operations
    • Review and identify cost-effective and efficient utilization of branch resources.
    • Ensure compliance with established policies and procedures.
    • Safeguard member information and ensure confidentiality.
Requirements
  • Leadership and Management
    • Excellent leadership and problem-solving skills.
    • Ability to influence and motivate others.
    • Ability to direct and supervise the work of others.
  • Knowledge and Skills
    • Thorough knowledge of modern sales management principles, practices, and techniques.
    • Knowledge of business development methods and practices.
    • Thorough knowledge of branch operations policies and procedures.
  • Education and Experience
    • A combination of education and experience equivalent to a bachelor's degree in business administration, accounting, finance, or a closely related field.
    • 4+ years' experience in management of financial services, sales, or operational management.
What We Offer
  • Compensation
    • Base starting range: $109,000 to $143,000 annually, commensurate with experience.
  • Benefits
    • Competitive medical, dental, and vision insurance.
    • Employee performance incentive plan.
    • Salary advancement based on performance.
    • 401(k) program with employer match.
    • Time off, including competitive PTO accrual and 11 paid company holidays.
  • RCU Discounts and Perks
    • RCU employees are eligible for a 0.75% discount off RCU standard collateral auto loans.
    • RCU employees are eligible for a 1% discount on all recreational or boat loan products.
    • 2% discount off Visas and LOC Loans through RCU.
    • 0% interest on garment, fitness, or home office equipment loan of up to $500.
    • 100% financing for employee-purchased homes.


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