Senior Vice President of Property Operations

1 week ago

Las Vegas Nevada, United States Wynn Las Vegas Full time
Job Overview

The Senior Vice President of Property Operations at Wynn Las Vegas will spearhead leadership and strategic direction for all operational facets of the property.

Key areas of responsibility encompass Hotel Management, Culinary Services, Event Coordination, Transportation Logistics, Retail Operations, Wellness Services, Guest Relations, Facility Management, Public Spaces, Entertainment, Golf Services, and Landscaping.

This role is pivotal in establishing both short-term and long-term operational objectives for the property, overseeing all operating expenditures, budgets, and forecasts to ensure financial targets are met while delivering exceptional guest experiences.

The incumbent will be accountable for defining operational strategies and ensuring they align with the overall business vision; identifying and leveraging opportunities for departmental and organizational success; upholding all Wynn Values and standards; and ensuring a superior experience for both guests and team members.

This position holds full accountability for financial outcomes, daily operations, guest satisfaction, and employee engagement across all designated areas.


Key Responsibilities:
Ensures adherence to the Company's core values and property standards:
  • Commitment to all stakeholders
  • Meticulous attention to detail
  • Ownership of responsibilities
  • Continuous improvement mindset


Establishes and executes departmental goals, objectives, policies, and operational procedures; assesses and enhances operational effectiveness; implements necessary improvements.

Identifies critical success factors.

Holds high accountability for departmental performance.

Ensures the accuracy, confidentiality, and thoroughness of departmental policies and documentation.

Responsible for the performance and development of team members within their scope of authority.


Monitors departmental activities to ensure compliance with internal policies, as well as federal and state regulations.

Ability to collaborate effectively with local union representatives and collective bargaining agreements.

Develops and manages departmental budgets and financial controls. Oversees financial planning, forecasting, labor management, and payroll for assigned areas.

Ensures departments consistently deliver high levels of service and guest satisfaction.


Facilitates effective communication across the property by organizing and leading regular meetings with team members within the department and other relevant departments to ensure cohesive communication.

Oversees all recruitment, performance management, and employee engagement initiatives within the department. Provides training opportunities and constructive feedback to team members. Fosters a motivating work environment.

Stays informed of all developments within the department and recommends strategies to enhance departmental and organizational success.

Reviews significant contracts and selects systems for the department. Coordinates compliance, change orders, and resolution of issues. Utilizes strong negotiation, problem-solving, and decision-making skills. Consults with legal counsel as necessary.

Effectively manages relationships with both internal and external guests, requiring patience, tact, and diplomacy. Responsible for addressing guest and team member concerns as appropriate.

Manages multiple priorities concurrently and meets deadlines.


Must promote positive, fair, and ethical relations with all team members, guests, and third parties.


Cultivates an enthusiastic, service-oriented culture and provides leadership in developing employee engagement strategies, leadership involvement, and communication initiatives.


Acts as a role model for the Wynn Brand, effectively engaging and communicating with team members, while selecting, mentoring, and managing the performance of property leadership.

Provides leadership in the development and execution of the property's marketing strategies to optimize revenue and hotel mix.


Reviews financial statements, sales reports, and performance data regularly to assess productivity and goal achievement, identifying areas for cost reduction and program enhancement.


Directs, plans, and implements property and/or business unit policies, guidelines, and procedures as necessary to maximize returns and achieve productivity objectives.


Analyzes operations to evaluate team performance in meeting objectives or to identify areas for potential cost reduction, program improvement, or policy adjustments.

Promotes and maintains the highest level of customer service to all guests while remaining attentive to their needs.

Prioritizes safety and adheres to departmental and company safety standards.

Maintains current knowledge of industry trends through ongoing education and training.

Performs any other job-related duties as assigned.

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