Customer Support Engineering Manager

4 days ago


Santa Clara, California, United States Sumitomo shi Cryogenics Of America Inc Full time
Job Summary

We are seeking a seasoned Customer Support Engineer-Sr to join our team at Sumitomo shi Cryogenics of America Inc. This is a supervisory role responsible for leading through hands-on in-house repair and on-site customer support.

About the Role

This position requires excellent systematic troubleshooting skills utilizing a structured process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.

Responsibilities
  • Perform in-house repair and on-site customer service for manufacturing equipment, specifically SICERA pumps (Cryogenic Vacuum Pumps).
  • Supervise repair technicians and provide customer support through onsite, telephone, and e-mail.
  • Understand and perform various customer Service Level Agreement (SLA) requirements and escalate issues when appropriate, and/or according to established procedures.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Engineering degree preferred.
  • Minimum of five (5) years of hands-on demonstrated work experience managing the testing, repairing, and maintaining semiconductor or vacuum equipment.
  • Proven ability to lead, supervise, and influence others while creating positive working relationships and environments that align with company goals.
  • Maintain accurate and timely service, inventory, and process documentation.
Compensation

The estimated salary for this position is $120,000 - $160,000 per annum, depending on location and experience.

About Us

Sumitomo shi Cryogenics of America Inc is a leading provider of cryogenic solutions. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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