Customer Support Engineering Manager
4 days ago
We are seeking a seasoned Customer Support Engineer-Sr to join our team at Sumitomo shi Cryogenics of America Inc. This is a supervisory role responsible for leading through hands-on in-house repair and on-site customer support.
About the RoleThis position requires excellent systematic troubleshooting skills utilizing a structured process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
Responsibilities- Perform in-house repair and on-site customer service for manufacturing equipment, specifically SICERA pumps (Cryogenic Vacuum Pumps).
- Supervise repair technicians and provide customer support through onsite, telephone, and e-mail.
- Understand and perform various customer Service Level Agreement (SLA) requirements and escalate issues when appropriate, and/or according to established procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Engineering degree preferred.
- Minimum of five (5) years of hands-on demonstrated work experience managing the testing, repairing, and maintaining semiconductor or vacuum equipment.
- Proven ability to lead, supervise, and influence others while creating positive working relationships and environments that align with company goals.
- Maintain accurate and timely service, inventory, and process documentation.
The estimated salary for this position is $120,000 - $160,000 per annum, depending on location and experience.
About UsSumitomo shi Cryogenics of America Inc is a leading provider of cryogenic solutions. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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