Community Moderator
3 weeks ago
TalentBurst, Inc. is seeking a highly skilled Community Moderator - Customer Support to join our team. This is a 24+ months contract opportunity with the possibility of extension.
The ideal candidate will have at least 1 year experience in customer-facing roles, community management, or a related field. They will be responsible for managing and monitoring online communities, identifying trends and issues, and providing excellent customer support.
We offer a competitive salary of around $60,000 - $80,000 per year, depending on experience. Our company is open to 100% remote work, offering a flexible and dynamic work environment.
To succeed in this role, you will need to have excellent written and verbal communication skills, be a self-starter who loves identifying issues and finding creative solutions, and be deeply passionate about customer experience and making life simpler with technology.
Key Responsibilities:
- Monitor online communities to ensure quality and accuracy.
- Respond to customer inquiries and provide timely resolutions.
- Identify and escalate complex issues to relevant stakeholders.
- Collaborate with teams to share feedback on recurring issues.
Requirements:
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Passion for customer experience and making life simpler with technology.
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