Cloud Database Support Specialist
3 days ago
Couchbase is seeking a highly skilled Sr Technical Support Engineer to join our team. As a key member of our support organization, you will be the face of Couchbase externally when discussing solutions and building relationships with customers.
About UsWe are a leading provider of modern cloud database platforms that empower developers to build innovative applications. Our mission is to simplify how developers and architects develop, deploy, and consume modern applications wherever they are.
Responsibilities- Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
- Support cloud deployments including monitoring and answering customer inquiries
- Engage with customers via multiple channels to identify and resolve technical support requests while educating clients on product use
- Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
- Participate in product conversations with internal teams based on feedback from client interactions
- Identify and write internal and external technical articles
- Train as a highly knowledgeable specialist in one or more Couchbase component area(s)
- Experienced in multi-channel technical support (4+ years)
- Experienced using Zendesk, Jira, Confluence, or similar software
- An engineer with previous technical troubleshooting and programming experience with Java, Go, Python
- Solid knowledge of Unix and Network protocols and standards
- Strong understanding and experience with at least one cloud environment
- Experience working with NoSQL databases or distributed systems
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- An effective written and verbal communicator
The anticipated starting base pay range for this role is $115,000-$135,000 USD. This includes a comprehensive total rewards package with benefits such as wellness programs, financial planning, career growth opportunities, and fun perks like an ergonomic work setup.
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