Customer Support Specialist

4 days ago


Santa Monica, California, United States CSMC Santa Monica Full time

Job Title: Customer Support Specialist

Location: CSMC Santa Monica

Job Type: Full-time

Job Summary

We are seeking a highly skilled and motivated Patient Service Representative to join our team at CSMC Santa Monica. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and their families.

Responsibilities

Your primary responsibilities will include:

  • Greeting patients and assisting in resolving concerns and escalating as necessary
  • Checking patients in/out and collecting co-payments, giving receipts, and reconciling payments
  • Verifying patient demographics and insurance information in CS-Link/Epic
  • Scheduling appointments and completing patient registration
  • Processing and tracking referrals and authorizations for various insurance types
  • Handling patient/provider correspondence
  • Explaining policies, procedures, or services to patients
Requirements

To be successful in this role, you will need:

  • Experience with medical insurance, referral processes, and benefit plans
  • 1 year of recent experience working in an outpatient clinic or medical office setting
  • Ability to read, understand, and respond to detailed oral and written instructions
  • 2+ years' recent experience working as a Patient Service Representative
  • Experience with CS Link/Epic
  • Understanding of medical terminology

Estimated Salary: $45,760 per year ($880 per week)



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