Customer Support Specialist
4 days ago
Job Title: Customer Support Specialist
Location: CSMC Santa Monica
Job Type: Full-time
Job SummaryWe are seeking a highly skilled and motivated Patient Service Representative to join our team at CSMC Santa Monica. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and their families.
ResponsibilitiesYour primary responsibilities will include:
- Greeting patients and assisting in resolving concerns and escalating as necessary
- Checking patients in/out and collecting co-payments, giving receipts, and reconciling payments
- Verifying patient demographics and insurance information in CS-Link/Epic
- Scheduling appointments and completing patient registration
- Processing and tracking referrals and authorizations for various insurance types
- Handling patient/provider correspondence
- Explaining policies, procedures, or services to patients
To be successful in this role, you will need:
- Experience with medical insurance, referral processes, and benefit plans
- 1 year of recent experience working in an outpatient clinic or medical office setting
- Ability to read, understand, and respond to detailed oral and written instructions
- 2+ years' recent experience working as a Patient Service Representative
- Experience with CS Link/Epic
- Understanding of medical terminology
Estimated Salary: $45,760 per year ($880 per week)
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