Service Coordination Specialist

2 weeks ago


Plymouth Meeting, Pennsylvania, United States 22nd Century Technologies, Inc. Full time
Position Overview:

The Service Dispatcher plays a crucial role in ensuring the efficient operation of our service department. This position involves managing communication with customers and technicians, as well as organizing daily work schedules.

Key Responsibilities:
  • Handle incoming communications, including phone calls and emails, to schedule and confirm service appointments.
  • Organize daily workflows by processing correspondence, gathering customer information, and assigning tasks effectively.
  • Maintain the department's calendar, coordinating meetings, conferences, and travel arrangements for personnel.
Essential Duties:
  • Assign and oversee daily work orders for technicians, ensuring clarity on project scope and timelines.
  • Follow established scheduling protocols and prioritize work orders to optimize service delivery.
  • Reconcile technician expenses with corresponding work orders post-project completion.
Qualifications:
  • High School diploma or equivalent.
  • Valid Driver's License is required.
  • Minimum of 2 years of experience in customer service.
  • At least 1 year of experience in workforce scheduling.
  • 6 months of experience in customer support via phone and email.
Preferred Skills:
  • Experience in the HVAC sector.
  • Familiarity with scheduling field service technicians.
  • Proficiency in Microsoft Office Suite.
  • Knowledge of SAP and Salesforce or similar CRM systems.
About 22nd Century Technologies, Inc.:

22nd Century Technologies, Inc. is a leading IT Service Integrator and Workforce Solutions provider, recognized for our commitment to quality and compliance. We support a diverse range of clients, including federal agencies and commercial enterprises, with a strong emphasis on customer satisfaction and employee motivation.

Job Types:

Full-time, Contract

Pay:

$22.00 per hour

Schedule:
  • 8-hour shifts
  • Day shifts, Monday to Friday
Experience:
  • Dispatching: 1 year (Preferred)
Work Location:

In-person



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