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Service Coordination Specialist

2 months ago

Plymouth Meeting, Pennsylvania, United States 22nd Century Technologies, Inc. Full time
Position Overview:

The role of the Service Dispatcher is crucial in ensuring efficient operations within our organization. This position involves managing communication with clients and coordinating the daily activities of our service technicians.

Key Responsibilities:
  • Handle incoming calls and emails, confirming appointments and entering customer information into our systems.
  • Streamline workflow by organizing correspondence, gathering customer details, and overseeing task assignments.
  • Maintain the department's schedule by managing calendars for personnel and coordinating meetings and travel arrangements.
Daily Duties:
  • Assign and schedule daily work orders for technicians, ensuring clarity on the scope of work and timeframes.
  • Follow established scheduling protocols and prioritize work orders effectively.
  • Reconcile technician expenses with corresponding work orders post-project completion.
Qualifications:
  • High School diploma or GED is required.
  • A valid Driver's License is necessary.
  • Minimum of 2 years in customer service roles.
  • At least 1 year of experience in workforce scheduling.
  • 6 months of experience in customer support via phone and email.
Preferred Skills:
  • Experience in the HVAC sector.
  • Familiarity with scheduling field service technicians.
  • Proficiency in Microsoft Office applications.
  • Knowledge of SAP and Salesforce or similar CRM systems.
About 22nd Century Technologies, Inc.:

22nd Century Technologies, Inc. is a leading IT Service Integrator and Workforce Solutions provider in the United States. Established in 1997, we are a Certified National Minority Business Enterprise with a diverse workforce supporting clients across North America. Our commitment to quality is reflected in our adherence to recognized processes and standards.

We prioritize employee satisfaction and client service excellence, consistently striving to exceed expectations.

Job Types:

Full-time, Contract

Pay:

$22.00 per hour

Schedule:
  • 8-hour shifts
  • Day shifts
  • Monday to Friday
Experience:
  • Dispatching: 1 year (Preferred)
Work Location:

In-person role.