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Customer Service Representative

2 months ago

Edison, New Jersey, United States Island Spa & Sauna Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Attendant at Island Spa & Sauna. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and maintaining the highest standards of professionalism and courtesy.

Key Responsibilities
  • Guest Check-in/Check-out: Confirm and manage appointments, ensure payment, and proper handling of personal identification.
  • Customer Service: Engage with customers in-person and over-the-phone, anticipate and address guests' service needs with courtesy and professionalism.
  • Facility Operations: Maintain a high standard of appearance, professionalism, and personal hygiene, and ensure all designated areas are well-stocked.
  • Communication: Communicate with the facility regarding guest situations and complications, and respond to management communications.
  • Quality Assurance: Monitor guest reviews and encourage guests to leave facility feedback, and maintain a neat, tidy, and sanitary space in accordance with Island Spa Health and Safety standards.
Qualifications & Skills
  • Customer Service: Ability to build professional relationships with repeat guests, defuse stressful situations, and prioritize, organize, and make appropriate judgments.
  • Communication: Excellent verbal and written communication skills, and proficiency in receptions/reservation systems.
  • Sales: Ability to drive sales of products and services offered, and work well under pressure and in a fast-paced work environment.
  • Flexibility: Ability to work a flexible schedule, including nights, holidays, and weekends, and have reliable transportation to-and-from workplace.
Requirements
  • Education: High School Diploma or Equivalent.
  • Experience: 1 Year previous work-related experience in customer service preferred.