Technical Support Specialist
4 weeks ago
The Tier 2 Support Techs at Dobson Fiber work within our operating system to create detailed work logs and technical documentation to resolve customer trouble issues and configure new services for our rapidly growing customer base.
Key Responsibilities:
- Provide advanced troubleshooting support for Tier 1 escalations of various DSL/FTTH/FTTB/VOIP solutions.
- Work with and train Tier 1 Support Techs in advancing troubleshooting skills and knowledge of Dobson products and offerings.
- Manage field service technicians through the resolution of customer trouble tickets and installations.
- Provision, test, and turn up all service requests for new or modified services as required.
- Monitor open trouble incidents and ensure timely resolution.
Qualifications:
- High School, Vocational, or applicable short-course diploma.
- 3 to 5 years of experience working in a Help Desk/Tech Support position.
- Working knowledge of various operating systems, routers, and network elements.
Desired Qualifications:
- Microsoft, A+ or MCP certification
- Cisco CCNA certification
Special Requirements:
Flexible Shift Schedule
On Call Rotation
Positive Mental Attitude
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