Systems Support Specialist III
1 week ago
This position is responsible for providing technical support for enterprise hardware components and software, troubleshooting system components, implementing new and replacement systems, and supervising the work performance of Systems Support Specialist Is and IIs. The Systems Support Specialist III is a working supervisor who trains less experienced professional staff in specialized City applications and procedures, frequently assists in performing administrative functions, provides technical or functional supervision to less experienced professional and technical support staff, and may serve as a direct supervisor, if necessary.
Key Responsibilities- Provide technical support for enterprise hardware components and software
- Troubleshoot system components
- Implement new and replacement systems
- Supervise the work performance of Systems Support Specialist Is and IIs
- Train less experienced professional staff in specialized City applications and procedures
- Assist in performing administrative functions
- Provide technical or functional supervision to less experienced professional and technical support staff
- Knowledge of existing and emerging commercial technologies sufficient to research and address business needs of a large enterprise workforce
- Knowledge of the application of modern project management principles
- Knowledge of enterprise change management policies and procedures
- Knowledge of Active Directory user and group administration principles
- Skill in the research and development of feasibility studies for technology solutions
- Skill in communicating technical information to non-technical personnel
- Skill in developing effective system documentation
- Skill in the administration of existing enterprise operating systems and productivity software
- Skill in supervising
- Ability to work independently or with others through coordinated efforts
- Possession of a valid driver license (Operator)
- Minimum of two (2) years' experience in configuration, installation and management of an enterprise AMAG/SYMMETRY or other access control system
- Minimum of two (2) years' experience in project management
- Minimum of two (2) years' experience in configuration, installation, and management of a Genetec or other enterprise CCTV/VMS system
- Minimum of two (2) years' experience in configuration, installation and management of a Bosch or other enterprise fire and burglar system
This position is primarily located in the Facility Management Division of the General Services Department within the City of Oklahoma City and is under the direction of an immediate supervisor. The Systems Support Specialist III is a working supervisor who trains less experienced professional staff in specialized City applications and procedures, frequently assists in performing administrative functions, provides technical or functional supervision to less experienced professional and technical support staff, and may serve as a direct supervisor, if necessary.
Physical Requirements- Strength enough to frequently lift, push, pull or carry computer/network infrastructure components weighing up to 50 pounds without mechanical assistance
- Arm-hand dexterity enough to demonstrate and operate keyboards and small diagnostic equipment; and remove and replace small components from computer systems, network cabling, or other related hardware configurations, etc.
- Near vision enough to read training manuals, small component labeling on computer hardware components such as motherboards, expansion slot cards, chipsets, etc.
- Hearing enough to understand and communicate by telephone and in person
- Speech enough to communicate by telephone and in person when conducting training or providing assistance
- Body dexterity to climb bend, twist, and crawl in small or confine spaces
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