Senior Desktop Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Senior Desktop Support Specialist to join our team at Insight Global. As a key member of our technical support team, you will be responsible for providing top-notch technical support to end-users for all desktop/laptop related issues.
Key Responsibilities:
- Troubleshoot and resolve complex technical issues related to desktop and laptop hardware and software
- Image and deploy large volumes of equipment to ensure seamless user experience
- Collaborate with the team to resolve escalated Tier 2/3 tickets and provide printer support
- Assist with projects such as replacing/troubleshooting AV equipment in conference rooms and replacing monitors and docking stations
Requirements:
- 2+ years of experience in desktop support
- Experience troubleshooting Tier 2/3 tickets, including rights to networks, configuration issues, software installations, and hardware repair
- Experience with Mac OS and/or Windows OS
- Knowledge of scripting languages such as PowerShell, JavaScript, HTML, CSS, and XML
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a diverse and inclusive team
- Professional development and growth opportunities
About Us:
Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
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