Senior Desktop Support Specialist

4 weeks ago


Oklahoma City, Oklahoma, United States Insight Global Full time
Job Title: Senior Desktop Support Specialist

Job Summary:

We are seeking a highly skilled Senior Desktop Support Specialist to join our team at Insight Global. As a key member of our technical support team, you will be responsible for providing top-notch technical support to end-users for all desktop/laptop related issues.

Key Responsibilities:

- Troubleshoot and resolve complex technical issues related to desktop and laptop hardware and software
- Image and deploy large volumes of equipment to ensure seamless user experience
- Collaborate with the team to resolve escalated Tier 2/3 tickets and provide printer support
- Assist with projects such as replacing/troubleshooting AV equipment in conference rooms and replacing monitors and docking stations

Requirements:

- 2+ years of experience in desktop support
- Experience troubleshooting Tier 2/3 tickets, including rights to networks, configuration issues, software installations, and hardware repair
- Experience with Mac OS and/or Windows OS
- Knowledge of scripting languages such as PowerShell, JavaScript, HTML, CSS, and XML

What We Offer:

- Competitive salary and benefits package
- Opportunity to work with a diverse and inclusive team
- Professional development and growth opportunities

About Us:

Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.

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