Technical Support Specialist

4 weeks ago

Oklahoma City, Oklahoma, United States University of Oklahoma Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at the University of Oklahoma. As a Technical Support Specialist, you will be responsible for providing technical support to departmental network and computer operations by troubleshooting and resolving issues with IT systems when they arise.

Key Responsibilities

  • Configure hardware installations and system applications.
  • Install all computer hardware and associate equipment and all software packages.
  • Perform diagnostic testing and troubleshooting.
  • Resolve IT issues in a timely manner.
  • Communicate with employees to discuss problems.
  • Assist employees through the process of fixing software, e-mail, web, and other application issues.
  • Prioritize workload to ensure the most critical issues are resolved first.
  • Document common support procedures that employees can follow.
  • May provide support remotely.
  • Ensure optimal performance of the system by working with external software and hardware consultants and manufacturer representatives.
  • Microsoft Active Directory security group and group policy object management.
  • Configuration, optimization, and data migration of shared user data from network attached storage and server-based file shares.
  • Windows endpoint management including maintenance of images and updating via MECM/SCCM.
  • Print server management.
  • Perform various duties as needed to successfully fulfill the function of the position.

Requirements

  • Bachelor's degree.
  • 36 months experience as IT Help Desk, Client Support, or related field.

Why You Belong at the University of Oklahoma

The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement

The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures.

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