Technical Support Specialist

21 hours ago

Oklahoma City, Oklahoma, United States Jobot Full time
Desktop Support Technician Job Opportunity

This is a chance to excel in a role that requires technical expertise and strong communication skills.

We are seeking a skilled Desktop Support Technician to join our team. As the primary point of contact for employees seeking technical assistance, you will provide top-notch support related to computer systems, hardware, or software.

In this pivotal role, you will:

  • Serve as the first point of contact for employees seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by the user.
  • Walk the user through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update user status and information.
  • Pass on any feedback or suggestions by users to the appropriate internal teams.
  • Identify and suggest possible improvements on procedures.

You will be part of a team responsible for resolving technical issues, installing new software, and maintaining computer networks.

To be successful in this role, you should possess:

  • Proven experience as a Desktop Support Technician or similar role of 5+ years.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
  • BSc/BA in IT, Computer Science or relevant field.
  • Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus.
  • Experience with O365 and installing various software and hardware.
  • Strong problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong understanding of Microsoft and Apple operating systems.
  • Able to read and understand technical manuals.
  • Ability to multi-task and prioritize projects effectively.
  • Knowledge of network security practices and anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Thorough knowledge of computer systems and IT components.
  • Good knowledge of internet security and data privacy principles.

The estimated salary for this position ranges from $50,000 to $55,000 per year.

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