IT Operations Support Specialist
1 month ago
The IT Operations Support Specialist is responsible for providing technical support to various business-facing IT operations applications. This role involves consulting with users on how to efficiently utilize technology to ensure critical business applications remain operational and assisting during application upgrades and new software implementations.
Key responsibilities include:
- Providing hands-on support with a high level of customer service to users of operations applications
- Gathering data from multiple sources, performing analytical assessments, interpreting results, and recommending possible solutions to reported issues
- Effectively communicating new issues and resolutions to team members and fully documenting steps to resolve them
- Assisting project managers and business analysts to implement information systems that optimize organizational efficiency
- Assisting in defining business and technical requirements based on business problems
- Assisting with planning and monitoring projects and programs
The ideal candidate will possess a strong desire to learn new technologies and systems, general knowledge of Microsoft desktop and server operating systems, basic troubleshooting skills, and Microsoft SQL skills. They will also have proven hands-on experience supporting operations applications, good attention to detail, and the ability to work well under pressure.
Dolese Bros. is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws.
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