Intake Care Senior Representative

3 weeks ago


Minneapolis, Minnesota, United States Tailored Management Full time
Job Title: Intake Care Senior Representative

At Tailored Management, we are seeking a highly skilled Intake Care Senior Representative to join our team. As a key member of our Behavioral Health Advocacy team, you will play a critical role in providing exceptional customer service to our members and providers.

Key Responsibilities:
  • Answer inbound calls from members and providers, utilizing active listening and empathy skills to triage and assess for risk of harm and substance use concerns.
  • Coordinate with multiple matrix partners, and facilitate seamless hand offs to clinical partners for timely support.
  • Communicate eligibility, generate a list of provider referrals, quote benefits, or advise of authorization requirements for services.
  • Write authorizations to ensure claims are paid correctly.
  • Provide follow-up on issues by making outbound calls when necessary.
  • Send resources to members and providers via email.
  • Submit a complaint on the members or provider's behalf.
  • Independently problem-solve to ensure accurate information is given, and exceptional customer service and first call resolution is achieved.
Requirements:
  • Candidate must possess superb interpersonal communication skills.
  • Effective listening and organizational skills, with the ability to manage multiple tasks.
  • Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems.
  • Independent problem-solving skills.
  • Ability to excel and/or prior successful experience in a virtual team environment.
  • Strong time management skills.
  • Ability to type effectively and have strong PC skills.
Training and Work Schedule:

Initial training for this position will be focused on member calls regarding triage, referrals, benefits, eligibility, and other support resources. Additional training on provider calls will take place once an Advocate becomes proficient in speaking to members. The training schedule is Monday through Friday 8:30 AM - 5:00 PM CT. Once training is complete, standard shifts occur Monday through Friday 7:00 AM - 7:00 PM CT.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.



  • Minneapolis, Minnesota, United States Home Health Care Full time

    Job Title: Clinical Intake CoordinatorJob Summary: We are seeking a highly organized and dedicated Clinical Intake Coordinator to manage the intake process for new patients, ensuring a smooth transition to our care services.Key Responsibilities: Handle all incoming patient referrals and inquiries, ensuring timely and accurate data entry into the system....

  • Senior Care Director

    4 weeks ago


    Minneapolis, Minnesota, United States Suite Living Senior Care Full time

    Job DescriptionSuite Living Senior Care is seeking a dedicated and experienced Senior Care Director to lead our assisted living team.Key Responsibilities:Maintain current and unrestricted licensure as an Assisted Living Director with the relevant state authority.Ensure compliance with all relevant regulations and standards governing assisted living...


  • Minneapolis, Minnesota, United States Home Health Care, Inc. Full time

    Job OverviewWe are seeking a highly organized and dedicated Clinical Intake Coordinator to join our team at Home Health Care, Inc.This role is crucial in managing the intake process for new patients, ensuring a smooth transition to our care services.Key ResponsibilitiesHandle all incoming patient referrals and inquiries, ensuring timely and accurate data...

  • Senior Caregiver

    6 days ago


    Minneapolis, Minnesota, United States Suite Living Senior Care Full time

    Job SummarySuite Living Senior Care is seeking professional and compassionate caregivers to join our team at our Senior Living Community located in Crystal, MN. As a member of our care team, you will have the opportunity to make a positive impact on the lives of our residents and their families.ResponsibilitiesAssist residents with daily living activities,...


  • Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    Job Title: Caregiver - Senior Care ProfessionalAt Sunrise Senior Living, we are committed to providing high-quality care and services to our residents. As a Caregiver - Senior Care Professional, you will play a vital role in ensuring the well-being and dignity of our residents.Responsibilities:Provide assistance with activities of daily living, such as...

  • Intake Specialist

    4 weeks ago


    Minneapolis, Minnesota, United States Park Avenue Center Full time

    Park Avenue Center is a leading provider of culturally-specific chemical dependency care in Minneapolis. We are seeking a skilled Intake Specialist to join our team of professionals who empower individuals to improve their lives.The successful candidate will work with our Client Access Team to provide quality assistance to clients in the Chemical Health...

  • Senior Caregiver

    1 month ago


    Minneapolis, Minnesota, United States Great Oak Senior Care Full time

    About Great Oak Senior CareWe are a team of dedicated caregivers who provide high-quality care to seniors in their homes. Our mission is to make a positive impact in the lives of those we serve.Job SummaryWe are seeking mature, caring, and dependable individuals to join our team of caregivers. As a caregiver, you will assist seniors with daily living...


  • Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    Job SummarySunrise Senior Living is seeking a compassionate and dedicated Caregiver to join our team. As a Caregiver, you will play a vital role in providing exceptional care and support to our residents, enhancing their quality of life and promoting their overall well-being.ResponsibilitiesBuild meaningful relationships with residents and their families,...


  • Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    Job SummaryWe are seeking a compassionate and skilled Wellness Nurse to join our team at Sunrise Senior Living. As a key member of our community, you will be responsible for promoting the overall well-being of our residents, ensuring their health and wellness needs are met with dignity and respect.ResponsibilitiesConduct regular wellness visits for all...


  • Minneapolis, Minnesota, United States Optum Full time

    Unlock Your Potential as a Senior Patient Access RepresentativeAt Optum, we're committed to delivering care and improving health outcomes for millions of people worldwide. As a Senior Patient Access Representative, you'll play a vital role in connecting patients with the care and resources they need to thrive.Key Responsibilities:Welcoming patients and...


  • Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    Job Summary:Sunrise Senior Living is seeking a skilled Licensed Practical Nurse to join our team as a Resident Care Coordinator. In this role, you will be responsible for ensuring the overall well-being of our residents, providing high-quality care and services that promote their health and happiness.Responsibilities:Conduct regular wellness visits for all...


  • Minneapolis, Minnesota, United States Senior Care Providence LLC Full time

    Senior Care CoordinatorAt Senior Care Providence LLC, we are seeking a dedicated and compassionate Registered Nurse to join our team. As a Senior Care Coordinator, you will be responsible for providing high-quality nursing care and services to our residents. Your primary duties will include:Monitoring and evaluating the quality and appropriateness of nursing...

  • Nurse Care Specialist

    4 weeks ago


    Minneapolis, Minnesota, United States Eden Senior Care Full time

    Job OpportunityEden Senior Care, a leading healthcare management company, is seeking a skilled Registered Nurse to join our team at Edenbrook of Edina, a skilled nursing facility in Edina, Minnesota.Key ResponsibilitiesProvide high-quality patient care through assessment, planning, prevention, and evaluation.Lead and direct the day-to-day activities of...


  • Minneapolis, Minnesota, United States Suite Living Senior Care Full time

    Job Title: Caregiver (NOC Shift)Company: Suite Living Senior CareLocation: Crystal, MNType: Part-time AvailableShift: NOC (10pm-6am)Job SummarySuite Living Senior Care is seeking a compassionate and experienced Caregiver to join our team at our Senior Living Community in Crystal, MN. As a Caregiver, you will provide high-quality care and support to our...

  • Nurse Care Specialist

    1 month ago


    Minneapolis, Minnesota, United States Eden Senior Care Full time

    Job Summary We are seeking a skilled and compassionate Registered Nurse to join our team at Eden Senior Care. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and support to our residents. Key ResponsibilitiesProvide direct and indirect patient care through the nursing process of assessment, planning,...


  • Minneapolis, Minnesota, United States Suite Living Senior Care Full time

    Job Summary:Suite Living Senior Care is seeking a dedicated and experienced Registered Nurse to join our team as a on-site nurse in our Assisted Living communities. The ideal candidate will have an active RN license, a minimum of 1 year of experience in an assisted living setting, and current knowledge of best practices for elderly residents, particularly...

  • Nurse Care Specialist

    4 weeks ago


    Minneapolis, Minnesota, United States Eden Senior Care Full time

    Job SummaryAt Eden Senior Care, we are seeking a skilled and compassionate Registered Nurse to join our team at Edenbrook of Edina. As a Registered Nurse, you will be responsible for providing high-quality patient care and leading the day-to-day activities of our nursing assistants. Key ResponsibilitiesProvide direct and indirect patient care through the...


  • Minneapolis, Minnesota, United States UnitedHealth Group Full time

    Senior Patient Access RepresentativeAt UnitedHealth Group, we are committed to delivering care and improving health outcomes for millions of people around the world. As a Senior Patient Access Representative, you will play a critical role in ensuring that patients receive the best possible care by greeting and welcoming them in person, collecting demographic...


  • Minneapolis, Minnesota, United States Suite Living Senior Care Full time

    Job OverviewAt Suite Living Senior Care, we are seeking a compassionate and skilled Caregiver to join our team in our Senior Living Community located in Crystal, MN.The ideal candidate will have a strong background in providing exceptional care and support to our residents, with a focus on their physical, emotional, and social well-being.Responsibilities...

  • Senior Caregiver

    4 weeks ago


    Minneapolis, Minnesota, United States A Helping Hand Senior Care Services LLC Full time

    About the Role:We are seeking a compassionate and detail-oriented Patient Care Specialist to join our team at A Helping Hand Senior Care Services LLC. As a Patient Care Specialist, you will work directly with patients in their homes, providing personalized and attentive care that meets their unique needs.Responsibilities:Assist patients with daily activities...