Front Office Manager

2 weeks ago


Flagstaff, Arizona, United States SWHM Southwest Hospitality Management Inc. Full time

Position Overview:

The Guest Services Supervisor plays a crucial role in leading and supporting the front office team, ensuring that all front desk operations are executed in line with the established hotel policies and procedures.

Key Responsibilities:

Oversee and evaluate the performance of all personnel within the Front Office department, ensuring compliance with excellence standards and adherence to the employee handbook and hotel regulations.

Maintain a consistently professional and service-oriented atmosphere.

Act as the manager on duty, addressing guest complaints, resolving issues, managing disturbances, and accommodating special requests.

Collaborate with the team to forecast and manage rates effectively to optimize hotel revenue. Ensure that staff is thoroughly trained on all necessary functions within the Property Management System and Brand Portals. Complete tasks related to Guest Rewards and Loyalty programs, and coordinate with Sales to manage Group Rooms efficiently.

Work closely with the Housekeeping and Maintenance Departments to enhance guest services and promote effective communication across departments.

Coordinate daily operations with the hotel management team.

Maintain accurate records, documenting all training activities in personnel files for the department.

Monitor staff performance against established plans.

Train and oversee Front Office personnel on all marketing and sales initiatives.

Review daily reports and rectify any discrepancies.

Stay updated on brand standards, new procedures, and required training.

Ensure that staff is well-versed in emergency protocols.

Be prepared to cover shifts as necessary.

Manage Front Office and stationary supplies efficiently.

Business attire is mandatory at all times, along with a name badge.

Fulfill any additional tasks or responsibilities as assigned by the hotel management.

Physical, Mental, and Environmental Requirements:

Must demonstrate attention to detail, efficiency, and the ability to work under time constraints.

Ability to lift, push, and pull weights, carrying up to 20 lbs.

Must be capable of bending, reaching, kneeling, twisting, and gripping items while working in guest areas.

Ability to stand for extended periods (up to 9 hours).

Follow instructions meticulously and work with minimal supervision.

Qualifications and Experience:

Bachelor's degree or equivalent in Hotel Management or Business Administration.

A minimum of 1 year of experience in Front Office or Guest Services, including supervisory experience.

High School Diploma or GED is required.

Exceptional Customer Service skills.

Proficient in written and verbal communication in English.

Strong organizational and planning skills with the ability to manage workload effectively.

Ability to work collaboratively with colleagues as part of a team.

Capability to thrive in a fast-paced environment.

Proficient in Microsoft Office applications.



  • Flagstaff, Arizona, United States Ceiba Adventures Inc Full time

    We are seeking a highly organized and detail-oriented individual to join our team at Ceiba Adventures Inc as a Front Office Representative. This is a full-time position that requires a strong work ethic and ability to work independently in a fast-paced office environment.Key Responsibilities:Provide exceptional customer service to clients and...


  • Flagstaff, Arizona, United States NextCare Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Patient Service Specialist to join our team at NextCare Urgent Care. As the first point of contact for patients, you will play a critical role in ensuring a positive and efficient experience for our patients.Key ResponsibilitiesProvide exceptional customer service to patients, families, and...


  • Flagstaff, Arizona, United States Northern Arizona Healthcare Corporation Full time

    Senior Medical Office Coordinator Job OverviewPosition SummaryThe Senior Medical Office Coordinator is tasked with supervising all front desk operations, ensuring outstanding service delivery, and serving as a vital link between patients and healthcare professionals. This role, under the direction of the Practice Manager, focuses on enhancing operational...


  • Flagstaff, Arizona, United States SWHM Southwest Hospitality Management Inc. Full time

    Position Overview: The Front Office Operations Leader is responsible for guiding and supporting all front desk staff, ensuring the effective execution of front office responsibilities in line with the hotel’s policies and procedures. Key Responsibilities: Oversee and evaluate the performance of all personnel within the Front Office department, ensuring...


  • Flagstaff, Arizona, United States Plastic Surgeons of Northern Arizona Full time

    Job SummaryWe are seeking a highly skilled and organized Medical Office Coordinator to join our team at Plastic Surgeons of Northern Arizona. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our physicians and patients.Key Responsibilities:Warmly greet patients and...


  • Flagstaff, Arizona, United States Flagstaff Center Bone And Joint Full time

    About Flagstaff Center Bone And JointFlagstaff Center Bone And Joint is a well-established, private medical practice that has been providing quality healthcare to the community since 1978. Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service.Job SummaryWe are seeking a highly motivated...

  • Front Desk Supervisor

    3 months ago


    Flagstaff, Arizona, United States Twin Arrows Navajo Casino Resort Full time

    Position SummaryUnder general direction of the Hotel Manager and/or Director of Hotel Operations,oversees the activities of the front desk including valet services and reservations forguests.Minimum QualificationsHigh School Diploma or GED, plus one (1) year experience in the hotel industry to includeone (1) year in a supervisory capacity. Must be twenty-one...

  • Front Desk Agent

    3 months ago


    Flagstaff, Arizona, United States Twin Arrows Navajo Casino Resort Full time

    Position SummaryUnder the general direction of the Front Desk Supervisor and/or Hotel Manager, accommodate guests by registering and assigning rooms to guests, issuing room keys, transmits and receives messages, maintains records of occupied rooms and guests' accounts, confirms reservations, and presents statements to and collects payments fromdeparting...

  • Front Desk Associate

    16 hours ago


    Flagstaff, Arizona, United States Snowbowl Full time

    **Job Summary**We are seeking a highly skilled and customer-focused Front Desk Attendant to join our team at Snowbowl. As a Front Desk Attendant, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.**Key Responsibilities:**Answer incoming calls and...

  • Reception Team Leader

    2 weeks ago


    Flagstaff, Arizona, United States SWHM Southwest Hospitality Management Inc. Full time

    Position Overview: The Front Office Operations Supervisor plays a crucial role in guiding and supporting the front office team, ensuring that all tasks are executed in alignment with the hotel’s standards and protocols. Key Responsibilities: Oversee and evaluate the performance of all front office staff, ensuring compliance with excellence standards and...


  • Flagstaff, Arizona, United States SWHM Southwest Hospitality Management Inc. Full time

    Position Overview: The Guest Services Supervisor plays a pivotal role in guiding and supporting the front office team, ensuring that all front desk operations are executed in alignment with the standards and protocols set forth by the hotel. Key Responsibilities: Oversee and evaluate the performance of all front office staff, ensuring compliance with...


  • Flagstaff, Arizona, United States Coconino Community College Full time

    Salary: $31.82 Hourly Location: Flagstaff, AZ Job Type: Full-Time Division: Foundation and College Events FLSA: Non-Exempt Position Overview:The Foundation Financial Officer plays a crucial role in ensuring the accuracy and integrity of the Foundation's financial operations. This position is essential for maintaining clear and precise financial records and...

  • Detention Officer I

    5 days ago


    Flagstaff, Arizona, United States Coconino County, AZ Full time

    Job SummaryWe are seeking a highly skilled and dedicated individual to join our team as a Detention Officer I in the Flagstaff Sheriff's Office. As a key member of our team, you will be responsible for maintaining the safety and security of our jail facility, ensuring the well-being of inmates, and providing exceptional customer service to the public.Key...


  • Flagstaff, Arizona, United States Arizona Official Website of State of Arizona Full time

    Position Overview: The Arizona Attorney General's Office is currently looking for a dedicated Senior Legal Support Specialist to join the Child and Family Protection Division, specifically within the Child Support Services Section. This role involves providing comprehensive assistance to Assistant Attorneys General by managing and evaluating cases,...


  • Flagstaff, Arizona, United States Coconino County, AZ Full time

    Job SummaryWe are seeking a highly skilled and dedicated Detention Officer I to join our team at Coconino County, AZ. As a Detention Officer I, you will be responsible for maintaining the safety and security of the jail facility, supervising inmates, and performing various administrative tasks.Key ResponsibilitiesMaintain the safety and physical security of...


  • Flagstaff, Arizona, United States Ph 10 LLC Full time

    Job DescriptionPosition Overview: The Receptionist Specialist is responsible for ensuring the accuracy of front office financial records and compiling daily summaries for the establishment's financial documentation. This role involves monitoring room revenue, occupancy rates, and other essential front office metrics. Additionally, the Receptionist Specialist...


  • Flagstaff, Arizona, United States Gulfeagle Supply Full time

    Position OverviewThe role of the Territory Manager is pivotal in fostering new business opportunities through the establishment of robust customer relationships. This position requires maintaining an active follow-up list and generating referrals from current clients.Key Responsibilities:Drive business growth by achieving designated sales targets,...


  • Flagstaff, Arizona, United States Sonesta International Hotels Full time

    Job Overview The Front Desk Clerk is pivotal in creating memorable experiences for guests at Sonesta International Hotels. This role primarily involves managing the front desk operations, including guest check-in and check-out processes, while addressing guest inquiries and ensuring their needs are met for an exceptional stay. The ideal candidate is...


  • Flagstaff, Arizona, United States Air Education And Training Command Full time

    If interested in applying for this position you may preview the online application: Responsible for work force management, recruitment, and staff training. Instructs and trains new employees. Provides input on performance progress, and disciplinary problems. Receives and confirms room reservation by letter, telephone, email, or personal contact. Registers...


  • Flagstaff, Arizona, United States Coconino County, AZ Full time

    Compensation: $43,751.00 Annually Location: Flagstaff, AZ Employment Type: Regular Full Time Department: Sheriff's Office Division: Jail District- Flagstaff Jail Overview of ResponsibilitiesAt Coconino County, we prioritize public service, fostering a culture that encourages employee development, inspires innovation, and cultivates future leaders. Our...