Patient Services Coordinator

7 days ago


Pendleton, South Carolina, United States MMC Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Services Coordinator to join our team at MMC Group. As a key member of our operations team, you will be responsible for providing exceptional customer service to patients, providers, and caregivers.

Key Responsibilities
  • Enrollment and Intake: Coordinate with patients and healthcare providers to complete enrollment activities, answer program inquiries, and facilitate access to therapies.
  • Phone and Email Support: Respond to inbound calls and emails, resolving issues and providing support to patients and providers.
  • Claim Processing: Research and resolve claim denials, underpayments, and other issues related to medical claims.
  • Documentation and Reporting: Ensure accurate and timely documentation of patient interactions, program correspondence, and other relevant information.
  • Quality Assurance: Monitor and report on program performance, identifying trends and areas for improvement.
Requirements
  • Education: High school diploma or equivalent required; associate's degree or higher in a related field preferred.
  • Experience: Three years of experience in a related field, such as medical billing, customer service, or healthcare administration.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Technical Skills: Proficient in Microsoft Office, with experience in medical billing and claims processing software a plus.
Work Environment

The work environment is consistent with an office setting, with minimal noise and distractions. The physical demands of the job include sitting for extended periods, using a computer, and performing repetitive tasks.



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