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Group Sales Golf Coordinator

5 months ago

Pendleton, United States Wildhorse Resort and Casino Full time

Wage Range: $15.00-$25.00

OPEN UNTIL FILLED: 1ST CLOSING DATE JUNE 30, 2024

JOB SUMMARY

The Group Sales Golf Coordinator will be responsible for selling, securing, and coordinating Golf Group contracts including event space, meeting rooms, hotel rooms, catering and other amenities. They serve as the primary contact and coordinator for the planning across two golf courses and multiple departments.The role supports marketing and, on course advertising.The coordinator ensures excellent customer service and manages all guest/event issues as they arise during the event, and post-event follow-up.

ESSENTIAL JOB FUNCTIONS:

  1. In partnership with Group Sales and Golf course team, act as primary customer contact to coordinate golf events from contract development to event execution.
  2. Ensures contracts are signed and secure agreement on event details and pricing.
  3. Prepare and manage billing.
  4. Provide familiarization tours of the property to meeting planners and interested groups.
  5. Keep current on all aspects of the resort including food and beverage options, golf course activity, pro-shop merchandise and sales packages.
  6. Track sales leads, follow up on inquiries, and work with existing groups to secure repeat bookings.
  7. Sets up client accounts in appropriate software including room blocks, golf packages, tee times, meeting space, and detailed billing information for hotel rooms, facility rental, and additional items purchased by the group.
  8. Ensures customer satisfaction through prompt, efficient, and friendly service.
  9. Attends trade show on behalf of Wildhorse Resort & Casino.
  10. Provides signage as needed by golf groups and helps to secure course advertising as needed.
  11. Communicates and coordinates clients' needs effectively with appropriate departments regarding Golf, supplies, services, lodging, catering, security, and/or transportation.
  12. Confirm that all arrangements are secured before the arrival date.
  13. Participate in training that will increase skills, efficiency, and performance.
  14. Complies with regulatory laws, PP&P, department policies and procedures, safety codes, etc.
  15. Promotes a clean, safe, and healthy work environment for employees and guests.
  16. Promptly reports all concerns to the supervisor.
  17. Performs other related tasks as assigned.
PROMOTES WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:
  1. None.
SIGNATORY ABILITY:
  1. None.
ACCESS TO SENSITIVE AREAS:
  1. None.
MINIMUM QUALIFICATIONS:
  1. Two (2) years of front-line customer service experience in hotel, hospitality, or sales.
  2. Demonstrates a strong understanding of golf and the golf industry.
  3. High School Diploma or GED.
  4. Demonstrates proficiency in word processing and various computer software.
  5. Strong organizational, customer service, and communication skills.
  6. Must be willing to travel, have reliable transportation and be insurable under WRC insurance requirements.
  7. Professional appearance and personal hygiene habits.
  8. Effective communication skills - verbally able to provide instruction, responds to questions and has exceptional interpersonal skills and abilities.
  9. Physically able to work/sit for long periods at a work computer station and performs repetitive motion of arms, wrists, and fingers; and at times, moves throughout a smoke-filled environment.
  10. Requires a High-Security Gaming License clearance.
  11. Must be at least 21 years of age.
PREFERRED QUALIFICATIONS:
  1. Three (3) years of administrative experience.
  2. Three (3) years of Golf Industry sales experience.
  3. Experience in hotel and or sales management systems.