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Patient Service Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Physical Rehabilitation Network. As a key member of our front office staff, you will play a vital role in providing exceptional customer service and administrative support to our patients and clinical staff.
Key Responsibilities- Patient Interaction
- Greet and welcome patients with professionalism and warmth.
- Schedule appointments and manage patient inquiries both in person and over the phone.
- Collect and verify patient information, insurance details, and necessary documentation accurately.
- Help create a positive work environment and culture of the clinic, ensuring patients' needs are taken care of during transitional periods of therapy.
- Administrative Support
- Maintain patient records and ensure all documentation is complete and accurate.
- Assist in keeping the front office area neat, tidy, and organized.
- Coordinate with clinical staff to ensure a seamless patient experience.
- Assist the front office with tasks such as answering phones, scanning documents into charts, scheduling patients, taking over-the-counter payments, filing, faxing, and other administrative duties.
- Communication and Coordination
- Liaise effectively between patients, clinical staff, and other departments within the facility.
- Communicate clearly and professionally to address patient concerns or questions.
- Miscellaneous Operations
- Maintain a clean and organized reception area.
- Assist in managing inventory and ordering office supplies as needed.
- Participate in team meetings and contribute ideas for process improvement.
- Clean and maintain therapy areas and equipment.
- Physical Requirements
- Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
- Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
- Vision: Clear vision for reading and analyzing documents.
- Communication: Ability to communicate effectively verbally and in writing.
- Mobility: Occasional movement within the office environment.
- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Proven experience in a customer service role; healthcare setting preferred.
- Proficiency in using office software and scheduling systems.
- Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
- Attention to detail and accuracy in handling patient information and documentation.
