Customer Service Representative

4 weeks ago


Newport Beach, California, United States UFC Gym Full time

Job Description

The Member Services Representative is a key role within our team, responsible for the day-to-day management of our dues growth for all signature clubs. This position requires a highly organized, professional, and proactive individual who can work effectively with minimal supervision.

Key Responsibilities:

  • Initiate and receive inbound calls from customers, demonstrating good customer service skills.
  • Negotiate account resolution and accurately input and document actions within the collection systems.
  • Maintain up-to-date customer contact information in the collections systems.
  • Support other queues to facilitate teamwork in the department.
  • Escalate and assist other team members with calls as needed.
  • Provide training to fellow team members and serve as a resource/subject matter expert.
  • Initiate external contact with customers and perform advanced loss prevention activities.
  • Review the Month to Date (MTD) sent by the clubs for accuracy.
  • Process all refunds from ABC and Point of Sale (POS).
  • Oversee 3rd party collections and all communication that is needed to the clubs from Swift.
  • Work as the liaison between ABC and the Club Operations Managers.

Requirements:

  • Proficient in Microsoft Office Suite.
  • Advanced phone and communication skills.
  • Strong time management skills, with the ability to manage multiple assignments.
  • Excellent follow-through and detailed documentation skills.
  • Attention to detail and ability to multi-task and meet deadlines without supervision.
  • Strong problem solving, research and resolution, and data analysis skills.

Preferred Qualifications:

  • High School graduate or GED required.
  • 4-year college degree preferred.
  • 1-4 years of administrative experience.
  • Proficiency in Microsoft Office.
  • Previous experience in collection dues is preferred.


  • Newport Beach, California, United States FedEx Office Full time

    Job SummaryThe ideal candidate for this role will be a highly motivated and customer-focused individual who is passionate about delivering exceptional service and support to our customers. As a Retail Store Consultant at FedEx Office, you will be responsible for providing expert advice and guidance to customers on our range of products and services,...


  • Newport Beach, California, United States Pacific Life Full time

    Customer Service Specialist Role at Pacific LifeWe are seeking a talented Customer Service Specialist to join our teams in the Consumer Markets Division in our Newport Beach, CA or Omaha, NE offices.About the RoleThis is a hybrid role, requiring you to be in office one day a week. As a Customer Service Specialist, you will handle incoming inquiries and...


  • Newport Beach, California, United States Ace Hardware Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate - Cashier at Ace Hardware. As a key member of our sales team, you will be responsible for providing world-class customer service, driving sales, and maintaining a clean and organized store environment.Key Responsibilities:Provide exceptional customer...


  • Newport Beach, California, United States Ace Hardware Full time

    Job Description:At Ace Hardware, we're committed to providing world-class service to our customers and employees. As a Cashier, you'll play a key role in driving sales and delivering an amazing customer experience.Key Responsibilities:Provide exceptional customer service, putting customers first and tasks second.Maintain awareness of all promotions and...


  • Newport Beach, California, United States LHH Full time

    Job Title: Front Desk ReceptionistLocation: Newport Beach, CAContract to HirePay: $20-21/hrOverview:LHH is seeking a motivated and customer-focused Front Desk Receptionist to join our client's team in Newport Beach. The ideal candidate will have strong interpersonal skills and experience in a fast-paced environment, providing exceptional service to our...


  • Newport Beach, California, United States DKN HOTEL GROUP Full time

    Job SummaryAs a Guest Service Agent with DKN HOTEL GROUP, you will be responsible for providing exceptional customer service to our guests. This role involves maintaining a friendly and courteous demeanor at all times, while providing personalized service to hotel guests. You will be the first point of contact for guests, and will be responsible for checking...


  • Newport Beach, California, United States HYATT Hotels Full time

    Key Responsibilities: Be responsible for the guest registration process and communication of hotel services and promotions. Give opportunity for casual conversation and have direct impact on creating the guest experience. Process forms of payment and respond to guest inquiries.About the Role:As a Front Office Agent at HYATT Hotels, you will be the first...


  • Newport Beach, California, United States American Automobile Association Full time

    Retail Service Specialist OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Specialist. This role offers a unique blend of sales and service responsibilities, providing an exciting opportunity for career growth and development. As a Retail Service Specialist, you will be responsible for...


  • Newport Beach, California, United States Michele Ellena - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled Customer Service Manager to join our team at Michele Ellena - State Farm Agent. As a key member of our team, you will be responsible for leading our customer service team and driving exceptional client experiences.Key ResponsibilitiesOversee the daily operations of the customer service team.Develop and implement...


  • Long Beach, California, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring a...


  • Newport Beach, California, United States Hoag Health Network Full time

    Job SummaryAs a PBX Operator at Hoag Health Network, you will be responsible for answering a multi-incoming computerized PBX system and directing calls to the appropriate departments. This is a critical role that requires excellent communication skills and the ability to work in a fast-paced environment.Key ResponsibilitiesAnswer and direct incoming calls to...


  • Long Beach, California, United States Domino's Franchise Full time

    Job OverviewDomino's Franchise is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide...


  • Long Beach, California, United States State Farm Insurance Full time

    Customer Service Representative Job DescriptionAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for:Providing Exceptional Customer ServiceAssisting Customers with Policy Changes and InquiriesProcessing Policy Applications, Renewals, and...


  • Huntington Beach, California, United States ACE Hardware Full time

    Customer Service RepresentativeCrown Ace Hardware is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring a positive experience in our store. Your primary responsibility will be to demonstrate the foundation of our...


  • Long Beach, California, United States Taco Masa Full time

    We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Taco Masa. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Must be 18 years of age or olderSmile and maintain eye contact with guestsAbility to...


  • Seal Beach, California, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeAt Domino's Franchise, we're looking for a skilled Customer Service Representative to join our team.**Key Responsibilities:*** Provide exceptional customer service and resolve customer complaints in a timely and professional manner.* Operate all equipment and maintain a clean and safe working environment.* Stock...


  • Huntington Beach, California, United States Sun Communities Full time

    Customer Service RepresentativeSun Communities is seeking a highly skilled Customer Service Representative to join our team. As a key member of our resort staff, you will be responsible for providing exceptional customer service to our guests and residents.Key Responsibilities:Provide prompt and courteous service to guests and residentsHandle customer...


  • Long Beach, California, United States Sees Candy Shops Inc Full time

    Customer Service RepresentativeAt See's Candies, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via phone and email. Your primary goal will be to ensure that every customer interaction is a positive one,...


  • Long Beach, California, United States FASTSIGNS of Long Beach and Torrance Full time

    Customer Service RepresentativeFast-growing visual communications company seeks a talented individual to join our team as a Customer Service Representative. The successful candidate will be responsible for serving as the first point of contact for customers, working with management and support teams to satisfy customers and generate revenue, and responsible...


  • Redondo Beach, California, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for analyzing and responding to customer messages, resolving problems, and maintaining ongoing relationships with customers.Key ResponsibilitiesAnalyze and respond to customer messages in a...