Patient Service Coordinator

18 hours ago

Newport Beach, California, United States Physical Rehabilitation Network Full time
Job Title: Patient Service Representative

Location:

Newport Beach, CA

Schedule:

Full-time (M-F, 7am-4pm)

Pay:

$19-22/hr


As a Patient Service Representative at Physical Rehabilitation Network, you will play a vital role in ensuring a seamless and positive experience for our patients. Your exceptional customer service skills and administrative expertise will be essential in managing patient inquiries, scheduling appointments, and maintaining accurate records.

Key Responsibilities:

Patient Interaction:

  • Greet and welcome patients with professionalism and warmth.
  • Schedule appointments and manage patient inquiries both in person and over the phone.
  • Collect and verify patient information, insurance details, and necessary documentation accurately.
  • Contribute to a positive work environment and culture of the clinic, ensuring patients' needs are met during transitional periods of therapy.

Administrative Support:

  • Maintain patient records and ensure all documentation is complete and accurate.
  • Assist in keeping the front office area neat, tidy, and organized.
  • Coordinate with clinical staff to ensure a seamless patient experience.
  • Support the front office with tasks such as answering the phone, scanning documents, scheduling patients, taking payments, filing, faxing, and more.

Communication and Coordination:

  • Liaise effectively between patients, clinical staff, and other departments within the facility.
  • Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations:

  • Maintain a clean and organized reception area.
  • Assist in managing inventory and ordering office supplies as needed.
  • Participate in team meetings and contribute ideas for process improvement.

Cleaning and Maintenance:

Ensure the cleanliness and organization of therapy areas and equipment, including daily equipment cleaning, cleaning tables, laundry, and stocking supplies.

Physical Requirements:

  • Prolonged periods of sitting at a desk while working on a computer and paperwork.
  • Ability to use a computer keyboard and perform tasks requiring dexterity.
  • Clear vision for reading and analyzing documents.
  • Ability to communicate effectively verbally and in writing.
  • Occasional movement within the office environment.

Qualifications:

  • High school diploma or equivalent; additional education in healthcare administration is a plus.
  • Proven experience in a customer service role; healthcare setting preferred.
  • Proficiency in using office software and scheduling systems.
  • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
  • Attention to detail and accuracy in handling patient information and documentation.

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