Patient Service Representative
1 month ago
We are seeking a highly skilled and experienced Patient Service Representative to join our team at The Children's Clinic. As a key member of our operations team, you will be responsible for providing exceptional customer service to our patients and families.
Key Responsibilities:- Answer and direct calls using a multi-line phone system
- Pre-register patients for appointments and provide patient orientation on clinical settings and environments
- Interview patients over the phone to obtain new patient data and make patient appointments
- Cancel and reschedule patient appointments as needed
- Regularly check TCC Phone Operator Pool, myChart messages, and Artera messages
- Generate telephone encounters messages for providers and in-basket messages to corresponding clinic staff
- Assist in keeping team's business operations and activities organized and moving forward
- Participate in workshops and trainings to enhance skills and knowledge
- High school education or equivalent required
- 2+ years of customer service experience in a healthcare setting preferred
- Bilingual in English and Spanish or Khmer preferred
- Ability to work under pressure and maintain a high level of customer service skills
- Strong organizational and communication skills
- Ability to use independent judgment and discretion when handling confidential information
- Competitive hourly rate: $21.50 - $24.00 per hour
- Full-time schedule: 40 hours per week
- Benefits package including 401(k), dental insurance, health insurance, paid time off, and vision insurance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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