Patient Service Representative

1 month ago


Long Beach, California, United States THE CHILDREN'S CLINIC Full time
Job Title: Patient Service Representative

We are seeking a highly skilled and experienced Patient Service Representative to join our team at The Children's Clinic. As a key member of our operations team, you will be responsible for providing exceptional customer service to our patients and families.

Key Responsibilities:
  • Answer and direct calls using a multi-line phone system
  • Pre-register patients for appointments and provide patient orientation on clinical settings and environments
  • Interview patients over the phone to obtain new patient data and make patient appointments
  • Cancel and reschedule patient appointments as needed
  • Regularly check TCC Phone Operator Pool, myChart messages, and Artera messages
  • Generate telephone encounters messages for providers and in-basket messages to corresponding clinic staff
  • Assist in keeping team's business operations and activities organized and moving forward
  • Participate in workshops and trainings to enhance skills and knowledge
Requirements:
  • High school education or equivalent required
  • 2+ years of customer service experience in a healthcare setting preferred
  • Bilingual in English and Spanish or Khmer preferred
  • Ability to work under pressure and maintain a high level of customer service skills
  • Strong organizational and communication skills
  • Ability to use independent judgment and discretion when handling confidential information
What We Offer:
  • Competitive hourly rate: $21.50 - $24.00 per hour
  • Full-time schedule: 40 hours per week
  • Benefits package including 401(k), dental insurance, health insurance, paid time off, and vision insurance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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